Review Time
BUYER BEWARE!!!!!Fans Edge is a prime example of using “bait and switch” sales tactics. They state 365 day return policy so buyer thinks he has that return timeframe. Items are purchased from Fans Edge with this thought in mind and then try return a few items after 30 days because you think you have 365 days and then are informed that the “Original Manufacturer” has a 30 day return policy so you are unable to return your items. Do not buy from this company unless you expect to return ANY of your items within 30 days. The 365 day return policy is a lie and technically they should be prosecuted for false advertising.Stay away from this company...their customer satisfaction rating is very low. Wish I would have read this beforehand.My response: And how are buyers to know exactly what items are Manufacturer Direct items ???? You should remove your 365 day return advertisement since more than half of my items ordered on my very large and pricey order were it appears Manufacturer Direct shipped items! This would solve your return issues.
The item I ordered stated that if I used the promo code that I would get it at that price. Not true if the item is “low stock”. Contacted customer service and all I got was I apologize and sorry for the inconvenience. Then I got an email stating the they canceled the order I requested and was processing the credit to my card. I never canceled the order. Poor business.
This will be my first review ever! I placed an order on September 1st for two items. One came very quickly while the other I have still have yet to receive. It said it would arrive before Sept 20th. I waited about a month before calling customer service (hold time was ridiculous). The lady informed me it was a pre-order item and it would not ship till Oct 23rd. Fine at least someone gave me an answer. However, here we are a month later and still no jersey. This was suppose to be a birthday present two months ago! I looked at my bank account today and they refunded the jersey a week ago without any word. Terrible! never using this site again!
So excited to see the perfect Christmas gift on sale for $11! I decided to use PayPal and my order total was $18. However once I confirmed my order and was transferred back to the FansEdge site the confirmation page stated my order was submitted for $28 and that I selected Expedited Shipping for $11.98. At NO time did I approve this change in shipping on PayPal. I called the 24/7 customer service and waited 45 minutes for a call back EVEN THOUGH I was told my wait time was under 5 minutes. So I tried the live chat feature and NO ONE responded an hour later. I am currently on the phone again for the last 30 minutes for a 10 minute wait time. Absolutely ridiculous. I originally wanted to change the shipping and refund the difference in prices. But now I want to cancel my entire order. This company is ridiculous.
I would give zero stars if I could. Im waiting on 1 more item from my order... and when I search for it, it's like it doesn't exist... other than the fact I PAID FOR IT! The customer service is terrible, a virtual assistant that doesn't have the answers and no option to talk to a real person.
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Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. FansEdge carries NFL Apparel, MLB Jerseys, NBA Jerseys, NCAA Sweatshirts, and NHL Jerseys. Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs.See more
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