fansedge.com

Logo stitched almost sideways

Wife ordered a Texas Longhorn Hoodie, the logo was stitched almost sideways..how this passed QC is beyond me, we settled for the e gift card to get another one but very skeptical if it will be right..not happy as this was a gift.

Date of experience: Jan 25, 2022

If I could leave negative stars I…

If I could leave negative stars I would. I ordered a hoodie that was on sale from $60 to $35 for one of their promotions, it arrived with a defect so I called to have it replaced, they were sold out. I told them it was for a gift and I needed a replacement item since they failed to QC their product before sending it out. The only comparable item was $85 and they offered me 30% off and expedited shipping… if you can’t do the math that means I’ll have to pay almost double for an item I didn’t want in the first place and they couldn’t even guarantee that I would get it in time. Their customer service model needs a major reboot. Now I am having to scramble and find a last minute replacement gift and waiting on a refund, because they sent me a defective item and had no other options available to me. Thanks so much. DO NOT ORDER FROM THIS COMPANY THE QUALITY IS TERRIBLE AND THE CUSTOMER SERVICE IS EVEN WORSE.

Date of experience: Dec 19, 2021

FIND ANOTHER COMANY

FIND ANOTHER COMANY. Placed order and never received. Repeated attempts to contact customer service with no results. Attempted online return/refund of items now 3-weeks overdue. No result.12/28/21– Despite the company comments below, I still do not have any resolution. They have done nothing.

Date of experience: Dec 13, 2021

Do not order from this company

Do not order from this company. You will notice that the quality of the product is terrible and then you get charged for your return. They probably make their money knowing you will return the product.

Date of experience: Nov 13, 2021

Ordered $39 sweatshirt for Texas…

Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. Decided to order another for Notre Dame, totally excited. Arrived and XL was way too small. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. A total piece of crap from China. Threw it away and canceled my account. Look elsewhere for decent quality.

Date of experience: Nov 11, 2021

Customer Service Through Fansedge with Shakira

Customer service through the Fanatics companies is ALWAYS atrocious and I completely dread ever having to contact then and it is impossible to get a live person. Recently had an issue and found an email address I used 6 years ago (no good contact email anywhere to be found) so I tried it and reached a representative named Shakira. She always replied very promptly, which has NEVER happened and helped to easily solve the issue and even expedited the shipping on an item I have been waiting for over 2 months. Within 1 week of contacting Shakira, item was in hand. It was a great surprise but I am very thankful. Thank you Shakira.

Date of experience: Nov 04, 2021

I called to cancel an order

I called to cancel an order that now says arriving in a month and the person who answered made up some computer voice first and told me no and then said I can help and didn’t know what to ask for and then when I gave an order number he “couldn’t find it”. Not sure who this guy is but I hung up and will report to BBB. If I don’t get my $8 back whatever but y’all really need to train your reps

Date of experience: Nov 03, 2021

I will never buy from them again

I will never buy from them again. I order my hat on 10/23/21 and it was supposed to be here today 10/29/21 and now my package got delayed for no reason whatsoever. It not the first time this happen, it happen before. Fansedge and fanatics are the worst sport website to buy from. If you wanna buy something, I suggest you go elsewhere.

Date of experience: Oct 30, 2021

Tyler was very courteous and helpful

Date of experience: Oct 29, 2021

Pleasantly Surprised

After reading all of the negative reviews and finding what seemed to be a "too good to be true" deal, I was hugely skeptical about fansedge.com. But, I'm glad I took a chance and made the purchase. I got 11 authentic youth Nike Brazil jerseys on clearance for 75% off for my daughter's soccer team which arrived as described and on time. Items were ordered on Tuesday and arrived before noon on Thursday with expedited shipping.

Date of experience: Oct 14, 2021