Review Time
Okay except I had 3-7 days shipping, ordered on December 3, 2020 and the promise date went from the 16th, to the 21st, to the 31st. It is now the 25th and the revised promised shipping date was the 21st. They suck at shipping and do not keep the so call 'promise delivery date' or 'promise shipping date.'Update: It was December 29th i believe and they told me the package was lost, but i ordered on nflshop.com and got it.
Customer Service does not exist and it is designed that way. Out of the 3 ways they give you for customer service the only one that works is contact thru Twitter. There is no number to call so there is no human being to talk . I’ve been waiting 4 days for someone to contact me to answer a simple question. Updates on shipping don’t exist but is blamed on FEDEX even though FEDEX site says shipping label has been created and waiting for product.Here’s my reference number from the question I asked in case anyone from Fansedge actually reads these reviews.The reference number for your inquiry is # 201214-002233.
I ordered Florida Gators slippers for a Christmas gift. In my haste of ordering didnt realize the slippers were for kids until order arrived. I immediately went in to process a refund and was given 2 options either no refund at all or a small portion of a refund. My issue is I paid $30 including tax and shipping and was only given $8.46 back as the refund. What a RIP off I understand there was a fee to ship back but it was less than $10. Wow, Merry Christmas to you as well.
Avoid using any company associated with Fanatics. Which includes Fansedge. I've had issue after issue with their companies and their customer service is almost nonexistent. In the most recent case, I ordered a product through Fansedge. I revived a shipment from Highland Mint and it appears it was actually an order for someone in another state for a completely different company. Called Fansedge and they couldn't for out what hairbrush and wanted us to return the product we got to get a refund. We refused as the product didn't belong to them and we asked them to cancel our order and the replacement order they did without our consent. 3 days later, no updates so I call again. A claim number was created and we received an email that we would receive resulting in 72 hours. Lo and behold the claims team emails back and says they cannot cancel the order which won't ship until January. Funny thing is we placed an order directly with Highland Mint and they got the product to us in 2 days, no issues or stock problems. I call Fansedge yet again for the 3rd time and I'm actually told I should cut my losses. What kind of answer is that? At this point we initiated a chargeback with our credit card company. We will never order from this company or any of its associated organizations ever again and if you want to avoid a major headache it's highly recommended you don't order from them either. If I could give negative stars I would. Buyer beware!
This site had a deal for free shipping, which was applied to my order while the jersey was in my cart. Literally said, "[Free shipping] code has been applied to your order." Only after I clicked to pay via Apple Pay did they total my order, which included $11 “expedited” shipping and a $1 handling fee. The jersey was only $28.59 to begin with (note: free shipping was for orders $29 or above). I tried using their chat to immediately cancel, but they were unresponsive.UPDATE: Tried the chat again and finally got someone. I asked to cancel my order and they said they would process the cancellation. Shipping charges were still masked in a shady way, but I’m updating my rating to 2 stars since they didn’t completely whiff on the customer service side of things. Will report back and update my rating accordingly if the refund is processed as promised.Update 2: They have refunded my money, as promised, within 2-5 days. I have update the rating to 3 stars. Not completely shady, but definitely watch out for hidden charges and deceptive shipping practices.
Very shocked to see Fans Edge has reviews like this so it needs my positive experiences:-) This is my go to spot for the sports fans in my family during bdays and holidays. I've experienced fast shipping and great deals!! My fam likes the quality of their gifts and wears them all the time. Thankfully, every experience over the years have been great. My FIL held on to a hoodie he couldn't fit for a few months until he visit our state to give to me to return. I returned it to FE based on their 365 return policy and it actually worked. I was shocked and appreciative since it was a nice amount of money to return after what seemed like such a long time.
I ordred a jersey 9.12.20, but it keeps getting pushed back due to covid. Anyone can understand that. I reach out to them to express concerns about the product i ordered being delivered for my daughters Birthday November 5th (almost 2 months later) and I get a response saying "guaranteed ship by date Oct 28th". One week before my daughters birthday i get another email saying the package has been delayed again. At this point I realize it wont make it for her birthday but thats ok Christmas is right around the corner. I check back, today 12.2.20 and provide my email and order number so they can provide an update regarding my purchase. They locate my order showing it as cancelled. THANKS FOR NOTHING.
Just ordered tshirt with free shipping. As I pressed complete purchase, I noticed it was switched to 2 day $10 shipping. Can't get a response from anyone to have it corrected or cancel ,UPDATE: All good. The shipping has been corrected. The echat function appeared to not be working, as I was told to wait for someone to help, but they must have been working behind the scenes and took care of everything without me knowing what was going on.
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