Review Time
We are a Doncaster based manufacturer and originally chose Fast Labels because we wanted to support another local business. For a long time things were generally fine, aside from the odd request not being followed.However, over the past eighteen months the service has declined. A large order of front and back labels arrived in clearly different quantities. The rolls were very different in size. We sent images to customer services and were told they would only investigate if we unrolled and manually counted thousands of labels, which would have made them unusable on our machine.After numerous phone calls to my mobile, I was persuaded to give them another chance. I spent around 30 minutes uploading multiple artworks for a new order, only to be told the files had not uploaded and I would need to send them again. I needed the labels quickly so placed the order elsewhere instead. Cancelling the order with Fast Labels, despite them having no artwork, was difficult. I was repeatedly told it had to be approved by a manager, but there were apparently no managers available.Following this, I received a call from the Managing Director and was assured our account would be closely monitored. I was again persuaded to give them another chance. Despite that, further orders were not processed until chased, approval emails were not received, and one order was reportedly stuck in the system.Our most recent order sums it up. I ordered two designs, 146 labels each, and specified machine application rolls. This was a small quantity as we will shortly be changing the design and just needed something to tide us over. I expected one roll per design that could go straight onto our machine. Instead I received 10 small rolls of around 30 labels each. These cannot realistically be used for machine application as the rolls would need changing constantly, which defeats the point of paying for that option in the first place.When I raised this with customer services, I was told it was due to how the labels run across their print bed. They have since acknowledged this should have been discussed with us before printing, but no resolution has been offered.I have given them far more chances than I should have in the hope of supporting a local company, but over the last eighteen months every single order has had an issue, and that is not an exaggeration. I genuinely tried to keep the work local, even paying higher prices to do so, but the repeated problems mean I have now moved our business elsewhere permanently.
We spoke to many companies before choosing this one. As a Uk based printing company we put all our trust into Fast Labels. They talked us through how to do a mock up draft of a label and even sent us a sample pack to show us different styles and designs. We choose a label that really stood out that we are very happy with. The labels arrived and the quality and colour of printing is to a high standard costing a fraction of the cost of bespoke custom boxes. We totally recommend Fast Labels for all your printing needs what ever you need they will do and in a professional manner. Thank you to all the team at fast Labels.
It would have been 5* if it hadn't been for the significant difficulties I experienced with my initial order, which had made me wary of dealing with the Company. However, some time later I was contacted by customer service, with the intention to ensure my concerns were addressed to my full satisfaction - which they subsequently were. Based on the outcome, I can definitely recommend this company.
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We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK.
We specialize in self adhesive labels for bottles, packaging, food products and other business uses.
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