feelgooduk.net

Great products terrible customer service

Great products, terrible customer service. No way of contacting anyone by phone. Unhelpful.

Date of experience: Apr 02, 2025

Products are good quality

Date of experience: Nov 01, 2024

Aviary's look good but they don't last

Aviary's look good but they don't last. We have had our aviary with extension for 10 months. The wire mesh rusts which could cause illness to birds. The wood is so soft that clearly you would need to replace these aviaries every few years as the birds pecking them actually looks like a rabbit has chewed through the whole aviary. These are budgies and finches. Had to make another main pole as they had destroyed that to the point that it broke in half, plus all the perches.I have pictures if anyone wants to contact me. I have emailed them about this as surely they should have some sort of guarantee? I haven't had a reply. To finish off the catches are so flimsy that after 10 months some how the door came open and I lost 7 birds, I always check all the catches. Expensive mistake if buying these aviaries as they are not fit for purpose. Stay clear. They look pretty but that's about it.

Date of experience: Jun 04, 2024

Avoid, Avoid, Avoid!

Avoid! Bought a bike tent from them with a 1 year guarantee, within that year the cover started to split and holes were appearing. Surprise surprise, guess what isn't covered by the guarantee even though their website says the covers have a 1 year guarantee and won't split or crack. When I emailed the company asking for a replacement they blocked me. Using an alternative email they don't reply. Absolute joke of a company and substandard goods. Reporting to Trading Standards as well. Genuine buyer, my initial review is on their website (red bike) Shame I have to give 1* as they deserve less.

Date of experience: Oct 31, 2023

Statement isn't true about guaranteed delivery

99% guaranteed delivery next day + £3.99 for delivery = 2 day's late !!! So crossed with the poor customer service,not trying to solve the issue ,not trying for a customer.Shame . Won't be using it again.Update - contact lenses arrived ATER 3 DAYS (Saturday late afternoon). Unhappy with all experience and customer service.(Dear Feel Good - Couldn't do earlier update due to personal reasons.Feel good removed my previous opinion/post was saying isn't genuine).

Date of experience: Oct 18, 2023

I purchased Windsor chicken coop and…

I purchased Windsor chicken coop and run from Amazon. I was really impressed with the quality, every Part fitted perfectly, making assembly easy and quick.

Date of experience: Jul 24, 2023

Rapid respose and everything is good!

Initially I thought they had delivered the wrong part and got in touch through their online web form.That was at maybe 7pm. By the time I woke up this morning at 6am I had a respone.It is now 7:50 am and eveything is sorted !

Date of experience: May 04, 2023

If I could put below 1 I would AVOID

EDIT: After ALOT of emails back & forth, eventually after sending photo & video evidence of the hutch not being fit for purpose & not useable a refund was agreed. They collected the hutch and refunded in full. It should not be this hard to resolve issues. Very poor quality hutch. Glad it was eventually sorted.If I could put below 1, I would! Ordered a rabbit hutch, it arrived with a damaged part to start with. They replaced that. We also bought an extension for the hutch. It does not join onto the Hutch as it should, It is useless. We have contacted them via Facebook email and left messages on voicemail to be totally ignored.We are now left out of pocket with an unusable rabbit hutch.Sue is useless. We have contacted them via Facebook email and left messages on voicemail to be totally ignored.We are now left out of pocket with a unusable rabbit hutch.I wish I had read the reviews before we went anywhere near this company.Avoid at all costs

Date of experience: Apr 14, 2023

I purchased the wrong car cover and had…

I purchased the wrong car cover and had to return back this was in the winter but customers service was superb cant fault this company they helped me out so much and thanks again highly recommended to all my family and friends 👍 😀

Date of experience: May 22, 2022

Goods arrived with broken packaging

Goods arrived with broken packaging. Parts were missing because they put in to one of those press to seal bags all the nuts and bolts and some metal components, so the seal breaks open. Add the damaged box and you've lost parts. Asked to have the parts replaced, along with the wrong supplied 8mm socket for all the 10mm nuts, and the RUSTY (yes really) component, and they want to the whole thing put back into the broken box and sent back! As a customer we want the item. So for the sake of a few parts they want it all back! And you have to message them heaven forbid they allow you to have a phone number! Well HOW is that customer service?So I've tried to put a note on their FB page and YOU CANNOT! Their privacy settings don't allow you to! For a £3M turnover they aren't good at customer care at all! What company things it's a nice thing to do to give a refund than fix the problems. AWFUL. And then we could get to the flimsy construction and such .... I'd add pictures but I can't see how to! :( -11 / 10

Date of experience: Nov 23, 2021