Review Time
Figma has sleezy team seat process that leaves you over billed! Then their idea of service is to refuse to refund you based on providing a previous refund of over charges.On the design side its really not that impressive i can not even work out how to make adjustments to my account on the site! As someone who has been in and around design ( other than UI) for decades its not so special at all! I am done and will move in to some open source alternatives!
Really not sure why there's so many average reviews on here. Figma isn't supposed to be something you can pick up in a couple of hours it's a comprehensive prototyping tool that enables designers to develop complex concepts of apps & sites. Now you can make lottie animations in it too. I'm still using a FREE version of it! Will pay for the full features now, hopefully I won't have any billing issues.
Wow, what a load of garbage. I had to use this program to design a mock website for a university project, my god would I have rather done it in machine code. Whilst it has many features at its disposal which CAN be used, nearly everything is designed in such a poor manner that it is all unusable. I tried using text boxes to input variables but all of them reset to default, and half the time they didn't register the user clicking on them. Not to mention how difficult it actually is to find and add these components in, given there is no actual easy way to get to the community tab without opening it directly in your browser. If there is a way then it is definitely not user friendly because I had to google search twice to find out how to do so.Now, for the main issue. Performance. Holy christ does this thing melt your computer. I have an I5-12400f and even that struggled to run figma. It got so bad to the point where I had to wait up to 5 minutes for my small project to load. When it repeatedly crashed and chrome didn't respond, I went into task manager to close it and found out it was using NINE GIGABYTES of ram... By no means am I saying I am capable of designing a website like figma, and I am sure the team put in lots of effort to make it work, but I am telling you, from a competent user trying to use this site for an assignment, it is truly a brainache and needs to be optimised for user satisfaction.Sorry not sorry figma
Great to add simple things such as text, photos & add component, but once you stumble across things like wanting to view it in a 1920x1080 format and not an iPhone format, things can get incredible hard to find the exact thing you're looking for.A program that is made for protoyping websites but at the same time the program itself is incredible non friendly.I can't even remove my component when i accdently made my desktop format into an component?F you figma. Figma balls.
I am compelled to share my harrowing experience with Figma, and I strongly advise potential users to steer clear of this platform. My year-long journey with Figma has been nothing short of a nightmare, marred by deceitful billing practices and an abysmal customer service experience.First and foremost, Figma charged me a staggering $500 annually without my knowledge or consent. It was only after meticulously reviewing my bank statements that I discovered this unauthorized drain on my finances. This blatant disregard for transparency and customer trust is inexcusable.Attempting to rectify this issue proved to be an exercise in frustration. Figma's customer response time hovers between 24 to 48 hours, and their support team seems incapable of comprehending emails. It's like conversing with an automated response system that spews generic, unhelpful messages.Upon realizing the billing error, I promptly notified Figma that I no longer had access to the credit card on file. After a week of redundant back-and-forth communication, Figma shockingly instructed me to input a new card for my refund. This bureaucratic absurdity demonstrated a complete lack of understanding and empathy towards their customers.To add insult to injury, after dutifully changing my card information, I sought confirmation on when the refund would be processed. To my dismay, Figma, in its infinite wisdom, transferred the refund to the very card I explicitly informed them I couldn't access. No prior notification was given, and the company failed to provide any useful instructions.To make matters worse, when seeking clarification, Figma washed their hands of the matter and callously informed me to contact my bank – an institution with which I no longer hold an account. This irresponsible finger-pointing is a shameful evasion of responsibility.In summary, Figma's unscrupulous billing practices and woeful customer service have left me both financially and emotionally drained. I implore anyone considering Figma to think twice and explore alternatives with a company that values integrity and customer satisfaction. Figma's disregard for transparency, coupled with their inept customer service, makes them a company not worth entrusting with your time or money.
Figma policy dominate customer Figma introduced Dev Mode which is free figma/dev-mode but there is lack of transparency as customer will be charge from 1st Jan 2024 though as Admin till now Figma has not given any visibility to its customers how to disable these users. How without a proper papers onboarded customer can be harassed and will be charges ..
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Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.
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