Review Time
Figma has the worst UI/UX I have ever met with an app! Forget this application if you are a beginner like me it will save you hours of headatche. Navigation through the site is terrible and you get lost in no time. There is absolutly no rational in how they designed the UI. I started my project in proto [dot] io which is much more easy to use;
Our product team utilizes figma while operating remotely, allowing us to collaboratively generate, distribute, and analyze fresh UX/UI designs. It simplifies the process of prototyping and presenting concepts to potential users. This tool has proven to be a valuable asset, enhancing both efficiency and the overall quality of our work.
Don't pay for this service.I signed up for a Figma account based on my art director's recommendation. They asked for credit card information, and my intention was to use the product for the length of the project and then cancel, which is in keeping with their terms of service.However, you can never cancel. They just keep billing.I followed up with account management who told me how to switch to a free viewing account. I followed the instructions.They continued to bill me. I deleted my accountThey still continued to bill me, and when I wrote in to ask for next steps, they couldn't help me because I had deleted my account. So the charge remains. I followed up again with account support who said the charge would take 7 business days to reverse, and as of yet, there has been no reimbursement.I won't use Figma again, and they have wasted my time.
We have had a figma account for since April of 2021. I paid for 2 seats annually. This is a good software, but the way the billing works can lead to you spending thousands of dollars more than you should have. My team uses figma for mock ups for clients and internal projects. Only one employee makes edits and the rest just view the end product. It appears that as my employee has shared projects with people outside of our organization figma is making them full members and charging for a seat. This went on for 14 months before my CPA brought to my attention the high fees we were paying. I am the owner on the account while my employee was just a member the system never thought to ask approval to start charging more for more seats. I get thousands of emails a week so until it was pointed out to me I missed where I was being overcharged. I understand the responsibility is also on the account holder but when you pay the bills for systems you don't use personally things tend to blend together. This company should do a much better job ensuring account owners are being notified and honestly should approve a seat they will be charged for. I have paid over $2000 more than I should have over the past 3 years. The company refunded me a measly $200, which in not good enough for me not to warn others that they need to be careful before they are ripped off.
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Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.
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