Review Time
Figma has lots cool features and a big community, but unfortunately their pricing system is shady. Even both have a pro accpunt you have to pay extra to collablrate. You find it out after they bill you!! You dont get a message that you get paid for the seat. For design and dev Freelancers this is not very friendly.
I wanted to share a recent experience that our team had with Figma in order to warn other teams of their inflexible billing practices and how little they care about customer loyalty. There have been several scenarios over the past few years that has led me to agree strongly with the other people who have have questioned their shady billing practices. I expect to be looking for a replacement for Figma for our team over the coming months.Here's a copy of my recent email to their support team, which received no response:---Dear Figma Team,I am writing to express my profound disappointment regarding the recent interactions I’ve had with your team about our annual subscription renewal. After noticing an overdue invoice on October 17th, I immediately reached out to discuss our options. Given that our organization recently went through a round of layoffs, we no longer require several licenses, making a full renewal both unnecessary and fiscally unwise.Despite my proactive outreach, I was informed during our scheduled call on October 28th that it was “literally impossible” to make any adjustments to our account at this stage. Frankly, this response is unacceptable. It is common practice for companies to handle account adjustments—particularly in situations like ours, where circumstances have changed significantly. To assert otherwise and to deny any flexibility is both dismissive and insulting to my intelligence and my experience managing design teams and vendor accounts.To add to the frustration, the account executive not only had the wrong company name but also did not have accurate renewal dates at hand, which suggests a lack of basic preparedness. When I brought these mistakes to her attention, she did not acknowledge them or offer any apology, instead brushing them off and moving forward with her response. This unprofessional handling of our account made it clear that there was little commitment to addressing our needs or treating our business with respect.As a result of Figma’s decision, our bill is effectively double what it should be, leaving us financially responsible for unused licenses that we simply don’t need. Figma’s choice to capitalize on its market dominance to maintain rigid billing practices amid a widespread industry downturn deeply undermines the trust many of us have placed in your tool for years. I have long championed Figma in the design community, bringing many teams and clients to your platform. However, if this approach reflects Figma’s current treatment of customers, I cannot continue recommending your services.Given the current circumstances, I plan to shift to a monthly billing model while I explore alternatives for the teams I manage. I will also be sharing my experience publicly to inform other design leaders about Figma’s increasingly inflexible business practices, which seem to reflect a concerning shift in the culture you’re modeling as a company. I believe it is only fair to caution others who, like me, prioritize tools that are responsive to their clients’ needs.I hope this feedback encourages Figma to reconsider how it values customer loyalty and service.
Terrible experience!I received a Figma Store gift card from one of my friends for my birthday (he thought I can use it to pay a month of a subscription), I asked for some sort of refund or something - the answer was NO, all purchases are final.Okay, I decided to get some stuff from the store to at least make a use of the gift card. I had a 30€ gift card, could only buy one notebook and a few pins since the shipping alone was 10€.Their terms of sales specifically states, that wherever you order from, you will not pay any customs."Depending on your location, your Order will be shipped from the United Kingdom, Ireland, or the United States. You will not need to pay customs on your Orders.European Union: Orders from customers in the European Union will be shipped from Ireland."Well I just got an email from the Customs service, that I need to pay 12€ for customs on one poor notebook and a few pins for my backpack.Terrible service, get your act together please.
I have seen some of the negative reviews and agree that it feels very difficult to stay on top of costs, when its so easy for new Editors to be created and forgotten about, or in my case I got billed an annual subscription and a monthly subscription for the same account in one year - meaning I paid twice for one product - how the hell does that happen?? but they gave me a full refund of the annual amount when I raised it - no questions asked. To me this felt like good service - so I give them 5 stars. Yes its easy to get charged for things you don't want, but its the cost of creating something that needs to be very flexible. It works brilliantly, we all love it - so now we just need to be more vigilant and make sure we aren't lazy when it comes to managing our Figma subscriptions and Design Seats. I now review my Design seats every month, accepting that this is my responsibility as a creative manager - and I have no complaints!
I'd give zero stars if possible this business is a total scam. If you're lucky you might get away with being ripped off for a only a couple of grand. Try to get a refund. This whole company is a fiction. After attending their office address in Lavender Bay Sydney I spoke to the concierge that manages the building where their business is listed on their website to operate from he confirmed with absolute certainty that aimfigma has never leased owned or has an any affiliation with that address. He went further and supplied this information to me in writing. You will notice not a single landline office number is listed on their website in spite of them claiming to have offices in toronto, london and sydney thats because they dont actually operate from them at all. They will tell you that they will happily meet you in person at these offices too, that's just a lie, do yourself a favour and insist that you meet them there in their "office" before entering into any agreement with them. You'll find they won't be able to follow through. Harris Parker and Marcus are confident in their scum bag ability and become very rude and cocky when you call them on their dishonestly. P.s Harris and Marcus are one person pretending to be 2. This is a good scam that will prey on people who are vulnerable. They are a competent bunch of B grade wanna be cypercriminals. Be careful.
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Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.
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