Review Time
Exceptional customer service from start to finish, Matt Higgins made what could have been a complicated house purchase run very smoothly.
Matt provided excellent communication throughout the process and really went above and beyond, creating a seamless purchase from start to finish. Couldn't recommend more.
Exceptional customer service from start to finish, Matt Higgins made what could have been a complicated house purchase run very smoothly. Matt provided excellent communication throughout the process and really went above and beyond, creating a seamless purchase from start to finish. Couldn't recommend more.
Having just exchanged contracts for the sale of our property, I cannot thank the Diss office of Fine and Country and in particuar Laura for their/her help and support during what was a rather long and stressful process! I would not hesitate to recommend Fine and Country if you are thinking of selling your house.
This is my third attempt at resolving the situation. Having been contacted by the local agent last Thursday and accepting responsibility via phone, he kindly agreed to go away and consider a contribution towards the invoice. I was feeling positive that a wrong was going to be put right. Having incurred a bill of £1,000 as a direct result of being let down by Fine & Country, I received an email today offering a £250 contribution to the bill, on the condition that I remove my 1 star review. An absolute insult. I simply asked that the wrong doing was rectified and that the bill was settled, following agreement that Fine & Country were at fault. The email goes on to state that a 1 star review is damaging for the business... I had no hot water nor heat in winter with a young daughter .... Fine & Country you need to shine a light on your ethical practice.
We had a really positive experience with Fine & Country during the sale of our property, and we couldn’t be happier with the service we received from start to finish.The team at the Diss branch were professional, friendly and always kept us well informed throughout the process. Communication was excellent and nothing ever felt like too much trouble.A special thank you to Julie at the Norwich branch, who was also incredibly helpful and supportive along the way.Selling a property can be stressful, but the team made the whole experience feel smooth and well managed. We would not hesitate to recommend Fine & Country to anyone looking to sell their home.
Fine and Country are simply outstanding. They offer a professional, warm and inclusive service. Communication is always high level throughout the company, tracking and monitoring of your property is exceptional from start to finish. As a client, being kept informed, and knowing your property matters is an absolute game changer and adds enormously to client confidence. Fine and Country are superb and value their customers. Helen Lees in particular is a consummate professional. Helen inspires faith and trust, and offers a fresh and friendly approach throughout. Her people skills are simply amazing. along with her outstanding expertise and knowledge. Nothing is ever too much trouble for her, you believe in her ability and her determination to achieve your goal through a sale. I would highly recommend Fine and Country because they all deliver a first class professional service; they get the job done so well. They do what they say they will do. This is rare.
F&C West Malling. Absolutely Fabulous. So pleased we chose F&C. Michael, Emma and Karen were fantastic. Exceptionally professional every step of the way. Managed to secure full asking price from the first person through the door. Massive shout to Michael Commons who went over and above to get the sale over the line. Communication was second to none. Would always pick up the phone or respond to emails promptly. Managed a difficult situation at a stressful time when all around them others failed. They may not be the cheapest but they certainly are the best. It’s a false economy to go with alternatives. I would not hesitate in recommending them to anyone looking to sell. You will not be disappointed.
My experience with this company has been deeply unsatisfactory and has raised serious concerns regarding professional conduct and transparency.During the offer stage of a house I had viewed the seller informed Greg Perrins the agent that he could share with me a previous offered that had been made, the information influenced the amount I then put forward, my offer was excepted but during the exchange in paperwork between solicitors the seller used old paperwork from the previous sale which didn't complete, the price had been elevated by £10,000 when it was told to me by the agent who would have also know that it was incorrect.This is misrepresentation !Anyway, this has turned out to be the least of my worries, approximately 9 months after purchasing the house I discovered the property suffers from a substantial infestation of cluster flies and ladybirds. independent advice has indicated that such infestations are typically long-standing and can never really be eradicated. At no point during the purchase process was this matter disclosed to me despite its material relevance.This is misrepresentation !working though this I have also discovered the seller to have purchased there new property from fine and country, I mean how convenient is that for everyone !! well everyone except me, they managed to get 2 properties over the finish line no matter what it took or who it damaged!so now moving forward I have engaged a solicitor and will be working towards fraudulent misrepresentation on a significant transaction.I expect honesty, clarity, and integrity from any professional and seller involved in a property transaction. regrettable my experience falls considerably short of these standards. I would strongly advise potential clients to exercise considerable caution and to independently verify any key information provided by this agency.
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A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.See more
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