Review Time
I ordered three 'Walking Santa Advent Calendars' from the service, which arrived promptly. One was damaged, but my email to customer service was answered within 24 hours. A refund was offered immediately, and they even sourced a replacement for me. I was very impressed with their service and will definitely recommend them to others.
I have recently bought a teapot Pip Studio from the web site of FineNordic and it arrived very quickly to Morocco!Within 3 days!And it was very well packed!I was afraid it would never arrive or it would be damaged, but I am so happy to see it's all right!This is a very good and very serious website!I truly recommend it!!Thank you FineNordic Team!Salwa RAFIK from Casablanca, Morocco.
I have ordered many times from this site and have never experienced any problems. All orders arrived on time if not before and beautifully packaged. I cannot recommend them enough. I only wish they were closer so I could shop in person and not online.
I placed an order last week and within about an hour I had an email to say that it had been shipped and that I should receive it in New Zealand in about a week. It arrived today (2 days earlier than expected) and everything was beautifully packed and just as it appeared on the website. I took a risk with this company after I ordered the same items 3 months ago from a New Zealand company based a few hours from where I live that still hasn’t arrived, which makes it all the more impressive that these items were able to get here so quickly from Denmark. I’m so glad I took the risk. The products are beautiful and the service was amazing. I would gladly shop here again.
Sadly, I have now sent a final warning for recovery of funds. I have had to pay 54£ to return damaged items back in the promise of a full refund of over 200£ for items left in the rain and damaged or missing. I have never had such a poor experience and stronger suggest that you do not use this company.Sadly I have had to contact the gentle in the review again by email as the company have failed to confirm the amount refunded ( over 300£ due ) and to which account. The comments about the high cost ( over 54£ I had to pay to return damaged goods to you in Denmark! Is a key point of my argument. Company policy should be that if the items are missing or damaged that the customer should not be expected to have to pay to return them to you!! And wait over 2 months for their funds back. I further confirm that if the full amount is not received I am sending a summons to the registered office of fine Nordic uk. I strongly ask office buyers to go to another company and this is somewhere that you should avoid
I recently bought some itewms fro, fine nordic. They have some pretty unique items but after that lets talk about how they do not describe the sizing of items enouh or have pictures of the items next to other objects so you get a good look at the size of items. Needs improvement ships from denmark and cost £5 aprox for deliveries to UK & returns are NOT FREE very annoying cost me £8.70 to return goods which were not suitable with royal mail really annoying and very pricey - warning to buyers.
Ordered a maileg bunny and Easter egg and still haven’t received the items. If I knew it was going to take this long I would have ordered elsewhere. Hope it will be here in time for Easter. Please can you advise. Tracking on Parcelforce just says ‘general logistics’ but that was a week ago.Brilliant customer service following my email to fine Nordic chasing my item! Thank you!
I ordered some IB Laursen Christmas decoration and china cups from the website. My order was processed within 2 hours, shipped the same day, with a tracking link. The things are marvellous, my parcel arrived super-safely packed from Germany to Hungary in a matter of 4 days. I am very happy with the products and the service and will definitely order from them again. Thank you!
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