Review Time
I ordered a jumper and unfortunately there were a few hiccups along the way with receiving it. However, the customer service provided was exceptional and they went above and beyond to rectify the issue. I would be happy to shop with them again.
After having some sizing trouble and unsure if it was a fit issue or a material issue the customer service team at finisterre have been quick to respond, understanding and attentive, swift to resolve issues to get to me exactly what I need. I’ve been super impressed at the human and friendly approach.
After having some sizing trouble and unsure if it was a fit issue or a material issue the customer service team at finisterre have been quick to respond, understanding and attentive, swift to resolve issues to get to me exactly what I need. I’ve been super impressed at the human and friendly approach.
Used both the online chat and called the store located in Bath. Online chat was fantastic helping track down a top I was after and giving me the details of were it was available. Called the store in Bath and the lady I spoke to was amazing really helpful and friendly a real credit to the brand and store and I will be definitely buying from this brand again .
I bought Nebulas, which is claimed to be their 1warmest insulated jacket, built for lasting adventures in the coldest temperatures". Unfortunately, I was very disappointed to find that it's not as warm as advertised. I was wearing this jacket in 0°C with a jumper and t-shirt underneath, and I still felt pretty cold – most winter coats should be able to handle this temperature. Another thing they claim is that the jacket is breathable. Well, I was wearing it indoors for a few minutes, and it felt unbearable and made me very sweaty. Seems like this jacket only makes you warm when you don't need it.I was surprised because this jacket has very good reviews on their website, but then I realised why. I wanted to review the jacket on their website, but there is no option for that. Apparently, you can only review items via link that will be sent to your email, but since I bought the jacket in a physical store, I didn't receive any link.When contacting the customer support, they said no refunds after the item has been worn. But how could I possiblty test it without wearing it at least for one day?
This was out of stock online so I contacted customer services and they tracked one down for me in one of the stores, Dean in the Poole store got it posted out to me straight away. Lovely coat, looking forward to testing it out. Excellent customer service, thank you.
I was initially really pleased with the jumper I received but noticed it has a small hole along a seam. I got into the team and they were very helpful and understanding and sent me out a replacement straight away. Love the style of the clothing and feels like it will last a lifetime.
During the afternoon of Tuesday I was returning and purchasing some clothing from the Finisterre shop in St Ives Cornwall. I paid in cash and counted out 200 pounds sterling in cash(new notes)and checked it again before I handed over the cash to the shop staff. I was chatting to my wife and looking around at some of the other stuff and the shop staff alerted me to the fact that I had given them £20.00 to much. Well done to them and a credit to the finisterre team. Also knowledgable about the products in the store.
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Born from the needs of hardy British surfers, Finisterre designs functional and sustainable product for those that share our love of the sea.
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