Review Time
Very easy process of opening a blocked acoount in Germany for studying, also the finitba plus package provides the needed travel and health insurances for the visa process.
I would like to share my feedback regarding your service. Overall, I appreciate the clear structure of your platform and the support you provide for international customers. The Baily was great person. The process is generally well organized and helpful, especially for managing financial requirements in Germany.
However, I believe there is still room for improvement in terms of response time and communication clarity. Faster replies and more detailed updates would make the experience even better and more reassuring for customers.
Thank you for your efforts and support. I hope my feedback helps improve your service further.
I can't use the ui functionality until i make a transfer to blocked account!!. I need to immeadiately close my blocked account and insurance made by fintiba. but they keep auto registrating the insurance. i have insure by TK . They do not close your account or anything. There is just an automated ai bot replying and that's it. NO REAL CUSTOMER SUPPORT.
I’ve been attempting to configure my payout for several days, but the system continues to fail. Each time I input my bank account IBAN and submit it, I receive the same error message stating, “you’re not allowed to set up your payouts yet.”
This is completely illogical, as all my documents are verified and my account is meant to be in good standing. I’ve reached out to the support team multiple times, yet I seem to be getting nowhere. I’m caught in a frustrating cycle of attempts, failures, and a lack of clear answers or solutions. It’s extremely disappointing for a platform that manages financial data. All I want is to have my payout established, but instead, I’m wasting time dealing with a system error that should have been resolved immediately. Very dissatisfied with this experience.
I am deeply anxious about the slow review of my blocked account documents. Initially, I had 13 days remaining—now there are only 7, and this account is vital for my student visa application. I have yet to receive any updates, and missing this deadline could jeopardize my opportunity to start my studies on time. This message is my final attempt to get in touch with someone who can assist. Please provide an update at your earliest convenience.
The initial payout process was problematic. I attempted to update my bank details, but was informed it wasn't feasible due to technical difficulties with the banking partner. It took nearly 15 days to finalize the transfer, leading to various issues, including needing to borrow money. The second payout was due on the 30th of last month, and today is the 2nd of the current month, with no transfer in my account, causing complications with my payments and subscriptions. The automated support indicated I would receive the funds within 2–3 working days, yet here I am at the end of the third working day, feeling as though I'm pleading for my own money. I do not want another generic automated response. What I truly need is timely, reliable action. Please deliver the service you promise and respect your customers’ expectations.
The initial payout process was problematic. I attempted to change my bank details, but was informed it wasn't possible due to technical issues with the banking partner. It took almost 15 days to update the information and complete the transfer, leading to various issues, including needing to borrow money. The second payout was due on the 30th of last month, and as of today, the 2nd of the current month, there is still no transfer in my account, causing further complications with my payments and subscriptions. The automated support indicated I would receive the funds within 2–3 working days, yet here I am at the end of the third working day, feeling as though I'm begging for my own money. I do not want another generic automated response. What I truly need is timely, reliable action. Please deliver the service you promise and respect your customers’ expectations.
I am from a country that allows visa-free visits to Germany, but obtaining the documents for a longer visa is taking time, and I urgently need access to my funds. I attempted to upload my documents to the bank to access my money, but a specific stamp/document is required that I cannot physically obtain. I reached out through the document submission process but received the same automated response repeatedly. I also tried messaging the help bot and calling the helpline, only to get the same generic answers. They mentioned they couldn't assist because they are not part of the relevant service. I emailed the helpline, and again received a generic response. They didn't even address my actual issue. Overall, I strongly advise against this company, as they are unable to help with any issues and seem unwilling to listen.
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Fintiba is a specialised Fintech-Hybrid, located in the heart of Frankfurt am Main in Germany. We strive to be the first point of contact and a trusted partner for anyone who wants to study and work in Germany. Fintiba offers everything internationals need in one convenient solution: blocked account and health insurances tailored to your individual needs, accommodation and language offers, a German SIM card, current account options and much more. We are the most experienced fully digital provider on the market and our products are accepted by German authorities & universities.See more
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