firmoo.com.au

4.9
4.9 Based on 40 reviews

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to giv...

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Average Rating

4.9

/
5

40 Reviews

5 Star
98%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Kathryn Hansford
These guys have the most wonderful customer service I hace ever encountered. My glasses we not quite

These guys have the most wonderful customer service I hace ever encountered.
My glasses we not quite right for me & I am getting a refund.I will go and have another eye test & get my new glasses from them in the near future. Amazing company that goes above & beyond

5
Date of experience: Jan 26, 2026
Sadie Lewis
Quick delivery, but fit wasn't right

The glasses I received arrived promptly. Unfortunately, they didn't fit my face well. I contacted the support team, and my email was responded to the next day. The representative was excellent in handling my inquiries and provided me with various options. I chose to request a refund, which was processed swiftly. I would definitely consider using this service again. The representative was very helpful and courteous. Communication was effective, and the selection of glasses is impressive. I plan to return once I have my new prescription.

5
Date of experience: Dec 04, 2025
Gaia Gattavara
My experience with Firmoo has been…

My experience with Firmoo has been truly great. I initially ordered two pair of glasses but when I received them I didn’t really like the fit on me and decided to ask for a refund. The team reached out to me super quickly and proceeded with the refund on my card, plus they let me keep the glasses and have me the option to donate them saving me the effort of shipping them back. Everything has been seamless, easy and stress free. I dreaded the idea of asking for the refund and returning the glasses because it takes time and effort and they made it all so easy, so well done!

5
Date of experience: Dec 04, 2025
Michelle Potter
Great Communication

The glasses I ordered arrived in a timely manner. Unfortunately they were not a good fit for my face. I reached out to the customer service team and my email was answered the following day. Larry was great with the correspondence and I was given options on what I could do. I opted for a refund and my refund was done within a timely manner. I wouldn’t hesitate to deal with this company again. The rep was very helpful and polite. Communication was great and the glasses range is good. When I get my new script I will be back.

5
Date of experience: Dec 01, 2025
Peter White
5 Star Supplier

I have used a number of online spectacle suppliers over the years and Firmoo so far have been the best all-round supplier in every aspect.

5
Date of experience: Nov 19, 2025
Sarah Dang
Received in one and half week From date…

Received in one and half week From date of ordering ! Great quality and great design! Love them. My son wears his glasses everyday now ever since getting these

5
Date of experience: Nov 17, 2025
lindawarwick52
Great experience

Glasses are of a excellent standard and the delivery was very fast.

5
Date of experience: Nov 11, 2025
Marilyn
Highly Recommend Firmoo.

This is the best glasses web site I've come across. Highly recommend Firmoo. I have Graves disease and my perscription is always a bit tricky, because one eye is worse than the other. I have bought glasses off my optometrist but they are so dear and I have to provide my own frames, so I have been on the lookout for a online place.that is good quality and a bit cheaper. My latest pair of glasses are spot on and are so comfortable and can see really well. I also had my perscription put into my sunglasses and I feel my eyes relax as soon as I put them on . Love Firmoo.

5
Date of experience: Nov 03, 2025
Daniel Yates
Extremely easy way to buy glasses you like!

Prices are excellent. A huge variety of glasses to choose from. From stock lenses to super high quality to cater for your budget. The website is easy to use, ordering the glasses and uploading the prescription was simple.After sales service excellent. The glasses came heavily protected to keep them safe and were in perfect condition.

5
Date of experience: Oct 20, 2025
Lily
Firmoo A+

Firmoo, providing outstanding glasses for a fraction of an in-store price. I'm a repeat customer and I'm loving all of the fanciful colours I can get my various sets of glasses in. Their customer service team is also fabulous 😍

5
Date of experience: Oct 14, 2025

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Business Details

  • Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

  • email service@firmoo.com.au
  • language https://firmoo.com.au

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