Review Time
Firstcaution SA is hands down one of the most incompetent companies I have ever dealt with.
The entire process was chaotic, non transparent, and handled with shocking unprofessionalism. Internal communication seems nonexistent. Different employees give different statements, invoices are sent that you are later told to “ignore,” and refunds are delayed without clear explanation.
On top of that, I was effectively charged two full years of “administrative fees” despite using the service for only six months. I had already paid an administrative fee at the beginning, yet they still kept another full annual fee and justified it as non refundable administrative costs. That is not a service, that is a cash grab.
The lack of accountability, transparency, and basic competence is unacceptable. I would strongly advise anyone to think twice before using this company.
Firstcaution SA is hands down one of the most incompetent companies I have ever dealt with.The entire process was chaotic, non transparent, and handled with shocking unprofessionalism. Internal communication seems nonexistent. Different employees give different statements, invoices are sent that you are later told to “ignore,” and refunds are delayed without clear explanation.On top of that, I was effectively charged two full years of “administrative fees” despite using the service for only six months. I had already paid an administrative fee at the beginning, yet they still kept another full annual fee and justified it as non refundable administrative costs. That is not a service, that is a cash grab.The lack of accountability, transparency, and basic competence is unacceptable. I would strongly advise anyone to think twice before using this company.
The worst service and awful support.I've applied for an insurance deposit and received everything within couple of hours (which is good), but then I had to cancel it because I've received a requirement from the property management to use another provider. I've requested cancellation and didn't receive a proper solution how to do it.But then after 1 month Firstcaution started sending me invoices via email and post with threats that I have to pay to avoid extra fines. After many emails with their support they still refuse to cancel the application, even though me or property management haven't signed anything. So basically the fact that I applied gives them the right to ask for payment for me. It feels like scam and the service is just awful. The problem is still not solved and they refuse to cooperate because their support team is quite incompetent. I suggest you to avoid this company.
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Firstcaution est une compagnie d’assurance suisse agréée par la FINMA, spécialisée dans les garanties de loyer sans dépôt bancaire pour logements privés et locaux commerciaux. Elle permet aux locataires d’emménager sans bloquer une importante somme d’argent sur un compte bancaire, tout en offrant une sécurité équivalente au bailleur.
La souscription se fait entièrement en ligne, rapidement et simplement. Une fois la demande validée, le certificat de garantie de loyer est transmis directement à la régie ou au propriétaire, généralement sous un jour ouvrable. Les primes sont calculées de manière transparente et peuvent être payées annuellement ou mensuellement, selon les besoins du client.
Avec plus de 100 000 clients en Suisse, Firstcaution se distingue par sa flexibilité, sa fiabilité et un service clientèle réactif. Une solution pratique pour accéder plus facilement au logement tout en préservant sa trésorerie.See more
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