Review Time
Working with FirstFound has been a complete game-changer for my niche UK store, Vaping4Health.co.uk.
We specialise in high-quality accessories, replacement parts, and performance upgrades for premium dry herb vaporizers (think Storz & Bickel, Arizer, Puffco, and more) — it's a very specific, sometimes restricted market where generic SEO approaches simply don't work.
From the start, Andy and his FirstFound team demonstrated outstanding attention to detail. They really immersed themselves in our product catalog, grasped the precise technical terms our customers search with (like cooling units, WPA adapters, glass reducers, dosing capsules, etc.), and crafted a tailored strategy focused on long-tail keywords that genuine enthusiasts actually type into Google. No fluffy, broad traffic — just highly relevant visitors who understand the niche and convert strongly.
Some standout results so far:
Much better rankings for brand- and model-specific searches (e.g., "Venty glass reducer UK", "Plenty vaporizer accessories", "Volcano Hybrid parts")
Solid visibility gains in a competitive and regulated vaping/health-adjacent niche, all done safely and sustainably
Clean, logical site structure and on-page optimisations that clearly resonate with Google and users alike
Consistent organic traffic growth in this specialised vertical
If you're running a niche e-commerce business like ours and need an SEO partner who truly gets your products — rather than treating you like a generic store — I can't recommend FirstFound highly enough. They're professional, responsive, and laser-focused on delivering real results. Huge thanks for helping elevate our corner of the vaporizer world!
Misleading Practices & Total Lack of Delivery. If you're considering supporting a cause, choose a charity instead of spending your money here. Despite initial promises, they completely failed to deliver. They didn't access my account for a month. I, as the client, had to create action points since they avoid proper documentation (email). Outcome: 0 measurable results, 22 broken links, 0.6 Domain Authority. They made untrue statements about directory listings. The service was misleading, leading to significant losses. They are now refusing to issue a refund for their lack of performance. STAY AWAY.
Deceptive Practices & Total Lack of Delivery. If you're thinking of donating, choose a charity instead of spending your money here. Despite initial assurances, they completely failed. They didn't access my account for a month. I, the client, had to set action points as they avoid proper documentation (email). Result: 0 measurable results, 22 broken links, 0.6 Domain Authority. They made false claims about directory listings. The service was misleading, resulting in significant losses. Now they refuse to issue a refund for non-performance. AVOID.
I reached out for assistance with building a new website and urgently moving hosting. Everyone I interacted with was exceptionally helpful, ensuring our site was operational in no time. The entire team listened to my needs, and the site turned out exactly as I envisioned. The SEO is impressive, already generating numerous new inquiries. I also required assistance with our emails, as our previous host was unreachable. A representative was incredibly helpful throughout the process, responding promptly, being friendly and patient, and making everything easy. I can't recommend them highly enough!
The service we've received has been outstanding. We worked with two representatives, and their professional, prompt service was exceptional. We approached this company to create a new website, and we are thrilled with the results. Having been in business for over 15 years, we can confidently say this company surpasses any we've previously worked with. 100% recommend. Thank you!
I engaged this company for SEO and social media marketing. The initial representative was persuasive enough to secure my commitment. After a year of unsatisfactory service and poor social media ads, the assigned contact would call weekly like a robot, failing to post anything for four months and then delivering subpar results. I received 0 calls and 0 engagement after spending a significant amount. I'm disappointed and feel I've wasted my money. I wouldn't recommend.
I can't recommend them highly enough! Everyone I've interacted with has been incredibly helpful, friendly, and professional. They take the time to explain and answer questions for those with limited SEO knowledge and keep me updated on how to improve our website for better rankings. A special thanks to a representative for their hard work. I have two websites being optimized, and their pricing is very reasonable compared to other companies.
We want to express our gratitude for the exceptional SEO services provided. The expertise has significantly improved our online visibility. It's reassuring to know our project is in capable hands. We're excited to see ongoing growth. Thank you for your hard work and dedicated support!
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At FirstFound, we are dedicated to empowering small businesses and startups by providing value-driven digital marketing solutions. With a focus on building lasting relationships, we champion our clients' growth through personalised services, including SEO, website design, and digital marketing strategies tailored to each business's unique needs.
We pride ourselves on transparency, integrity, and customer-centricity, always working to deliver measurable results and exceptional service. Our passionate and knowledgeable team is committed to helping our clients increase visibility, improve rankings, and drive growth in a competitive digital landscape. Whether you're just starting out or looking to take your business to the next level, FirstFound is here to help you succeed.See more
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