phomemo.com

1.9
1.9 Based on 78 reviews

Phomemo is dedicated to the production of thermal printers, we have a strong R & D team to obtain more than 300 patents.Phomemo's vision is to meet the needs of the mobile office community and people who need to print labels anytime, anywhere.We have 5 ma...

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Average Rating

1.9

/
5

78 Reviews

5 Star
11%
4 Star
9%
3 Star
1%
2 Star
9%
1 Star
70%

All Reviews

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Review Time

Ray Hazzard
Bought the printer, and received it. It looked a bit smaller then what i thought but hey ho it is wh

Bought the printer, and received it. It looked a bit smaller then what i thought but hey ho it is what it is so lets carry on ( were my thoughts). then i found out that you need to pay month or yearly to get the best out of the machine. So thats it for me. Machine has send back. I buy a bloody product so let me fully use it.
Im so sick of all this subscriptions products this days. A shame as the printer and app work great. But i just refuse to pay monthly or yearly to get my logo on a sticker while i already paid for the machine and bought extra stickers.

1
Date of experience: Feb 17, 2026
Waverly Cook
Heavy and Frustrating to Use

The printer is portable but quite heavy, making it frustrating to operate. The app is hard to navigate, and uploading documents for printing is often challenging. When it manages to print, it only produces a single page before needing to restart the job, leading to a waste of costly thermal paper. Printing from a laptop is also a hassle, as it frequently goes offline. Overall, this printer is extremely disappointing and will likely be discarded.

1
Date of experience: Dec 05, 2025
Portable but Highly Frustrating Printer

The printer is portable yet quite heavy, making it frustrating to use. The app is cumbersome, and uploading documents for printing is often a struggle. When it does print, it only outputs one page before you have to restart the job, wasting expensive thermal paper. Printing from a laptop is also problematic, as it frequently goes offline. Overall, this printer is very disappointing and will probably end up in the trash.

1
Date of experience: Dec 05, 2025
Deborah
Caution: Major Issues with the App

BE AWARE!!! I've been using the app for over 5 years, but now I can't recover any of my saved important addresses! Customer support informed me that it will only save labels for 6 months, making it nearly useless! I'm extremely frustrated about losing this information. Please avoid this situation like I did!

1
Date of experience: Dec 01, 2025
Excellent Tattoo Printer Experience

I purchased a tattoo printer and it's been fantastic and super convenient, saving me a lot of time! When it stopped working, I received a replacement under the warranty policy! Customer service was quick, friendly, and helpful. I would definitely recommend this!

5
Date of experience: Nov 20, 2025
A Complete Waste of Money!

Connecting to the app is straightforward, but then the real issues begin. The app is difficult and not user-friendly. After finally creating a label, you encounter more annoyances. They require a subscription costing €31 per year to continue printing, which is absurd for just a few labels. After spending around €100 on the printer and labels, I feel cheated. Avoid this combination; it’s a waste of your money!

1
Date of experience: Nov 18, 2025
Total Waste of Money

This is garbage. After owning it for a month and using it only 4 or 5 times, it now refuses to charge. I haven't exceeded the voltage and have tried different cables and outlets, but nothing works. It's a complete waste of money.

1
Date of experience: Nov 05, 2025
Rathbone Cook
Unacceptable Subscription Requirement

Why do I need to pay a subscription just to remove a watermark from the paper? I shouldn't have to pay for this; I just want a printer to print my documents without being forced into a trial.

1
Date of experience: Nov 01, 2025
Subscription Required to Use the Printer

My daughter received this small printer as a gift, and after installing the app, every time she wants to print, it prompts for a yearly subscription! You have to pay to use the product. DO NOT BUY; it's not worth the money and feels like a scam.

1
Date of experience: Oct 29, 2025
Darby Wright
Monthly Fee Required to Use

You have to pay $9.99 per month to use it, in addition to purchasing labels. It's simply not worth the cost.

1
Date of experience: Oct 27, 2025

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Business Details

  • Phomemo is dedicated to the production of thermal printers, we have a strong R & D team to obtain more than 300 patents.Phomemo's vision is to meet the needs of the mobile office community and people who need to print labels anytime, anywhere.We have 5 main product lines, a total of more than 30 machines and more than 200 paper rolls to serve you in different usage scenarios. At the same time, Phomemo cares a lot about service and delivery and wants to be recognized for our printer needs.See more

  • email support@phomemo.com
  • language https://phomemo.com/

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