Review Time
I recently booked a restaurant through First Table, and while the initial booking process went smoothly, my experience took a disappointing turn. I was excited to use their discount for a family event, but the front-of-house waitress seemed completely unaware of the offer. Not wanting to escalate things during our gathering, I decided to reach out to First Table after the event.They responded quickly to my complaint, stating that they would ask the restaurant to reach out to me directly. However, after a week and a half of waiting, I still hadn’t heard from the restaurant. I followed up with First Table again, but this time, it felt like I was met with silence—no acknowledgment whatsoever.Overall, I cannot recommend First Table. If you encounter an issue, be prepared for a lack of support and communication. It’s frustrating to feel ignored, especially when you’re a paying customer with a genuine concern.
This is a great concept. Ignore the the ones who say "rip off". Everything is up front regarding what dishes are not included - it tells you what are not included when you book - just read the conditions and you won't be disappointed. Had a small issue the other day with my booking - was answered within 10 minutes - really good customer service Book with them!
The app is super easy to use and a great way to find hidden gem restaurants to explore that I probably wouldn't have come across otherwise, and the 50% off food makes a huge difference to the overall dining-out experience these days. Definitely recommend!
I’ve been using Firsttable for a while now and find it extremely useful! Going out gets more expensive every time but Firsttable allows me to still enjoy myself and try new restaurants without having to spend a fortune. I would highly recommend it and will definitely keep using it!
Awful. I heard good things about this service and while looking at the website for the first time, apparently inadvertently made a booking and confirmed it, that I didn’t want to make. I immediately cancelled and was charged £8 for the error. They refused to refund me and have credited my account for 90 days which I am unlikely to be able to use and are now hiding behind their own “policy” which clearly is for their benefit and not their customers. Good luck if you chose to use First Table, my immediate experience of them is dreadful. This is the reply that they sent to my request. Dia (First Table)26 Oct 2025, 00:22 NZDTHello Simon, Thank you for your email. We’ve looked into your request. However, as your booking was confirmed and subsequently cancelled in line with our policy, we follow the policy as stated below: * All refunds are processed as a credit on your First Table account for you to use on a future booking and are valid for 90 days. Cash refunds are not available. Thank you for your understanding.Kind regards,Xxx xxxxxxCustomer Support Superstar || First Table
**Really disappointed – total waste of money**Honestly, I’m really not happy with the whole experience. First Table charged £6 just to make the booking — for what, exactly? That’s money wasted before you even step into the restaurant.Then you find out there are all these conditions like *you must order two mains* to even get the discount. By the time you follow all their rules, you're basically paying the same, if not *more*, than just going without First Table altogether.It a complete rip-off. The whole point of these platforms should be to offer value, not sneak in extra costs and restrictions. I won’t be using First Table again and wouldn’t recommend it to anyone.
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