fishpools.co.uk

4.9
4.9 Based on 1.6K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

1.6K Reviews

5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

Filter Reviews

Review Time

Helen Harris
Adrian Haywood was very friendly and helpful when he approached us while we were looking at a table

Adrian Haywood was very friendly and helpful when he approached us while we were looking at a table that we were interested in. He even got chairs from downstairs that we liked to see if they were ok with the table. Glad to say we purchased them.

5
Date of experience: Feb 23, 2026
Eric Witter
Delivery turned up on time and in perfect condition. Like and Marc, where careful tonprotect our flo

Delivery turned up on time and in perfect condition. Like and Marc, where careful tonprotect our flooring, surveyed where it was all going before bringing the sofas in and gave a clear explanation on how everything worked. Customer service at it's best! That's why we keep going back!

5
Date of experience: Feb 20, 2026
Ronnie
Went to look for a single bed, we found Debbie Read the sales person at the Waltham Cross branch ver

Went to look for a single bed, we found Debbie Read the sales person at the Waltham Cross branch very helpful in helping us to decide which bed, mattress, headboard/fabric and colour to choose, She was pleasant and courteous, patient, informative, with a positive attitude and warm personality.

I am very happy with my purchase.

5
Date of experience: Feb 03, 2026
Ramona Turner
Consistently Excellent Service

We’ve relied on the company multiple times over the years for sofas, dining tables and chairs, rugs, and more. Our most recent purchase was a divan bed and kingsize mattress. We truly appreciate the service. From the showroom experience to the sales team and delivery setup, everything has been top-notch. Today’s delivery by the representatives was outstanding. They were careful and respectful, ensuring our walls were protected, and they were also very pleasant and friendly. Another fantastic experience. Thank you.

5
Date of experience: Jan 24, 2026
Tristan P.
Exceptional Service and Quality

The representative provided us with outstanding care. They grasped our needs perfectly and offered excellent suggestions for sofa options that met our criteria. Their assistance was invaluable, and they went above and beyond. After visiting numerous sofa retailers, the customer service and quality at this establishment stood out as significantly better.

5
Date of experience: Jan 19, 2026
Excellent delivery with timely updates and care.

Received thorough updates on delivery and arrival times. The delivery process was smooth, and great care was taken with our flooring. The sofas were unpacked, assembled, and positioned exactly where we wanted them. The team was very friendly and accommodating.

5
Date of experience: Jan 17, 2026
Jodie Coleman
Punctual delivery despite a brief wait

The delivery arrived on schedule, although the team had to wait for 10 minutes due to a construction vehicle next door. They were extremely friendly, unwrapped the sofa, inspected it, and placed it perfectly for us. Excellent service, 5☆

5
Date of experience: Dec 23, 2025
Micah T.
Disappointing Response Time

After leaving a negative review regarding my unsatisfactory experience, the company responded, promising to investigate my complaint. That was three weeks ago, and I've yet to receive any follow-up. It seems the company has overlooked the importance of customer loyalty and service. I am extremely let down.

1
Date of experience: Dec 15, 2025
Excellent service and communication

Great communication regarding arrival times, very friendly and helpful, attentive and accommodating. Truly a five-star experience. Thank you!

5
Date of experience: Dec 10, 2025
Nicolas B.
Outstanding sales team

Outstanding sales team. Furniture delivery was excellent. Very professional service from the representative.

5
Date of experience: Dec 03, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More