Review Time
4 emails sent without response. first 3 were within 24 hours to cancel an order placed on a weekend day. no response. The order was sent out days after my request to cancel--so there was plenty of time to have done so. when the rug arrived, I emailed to arrange a return. that was 2 or 3 days ago and still no response. next step will be to dispute charge with my bank.
Two rugs were delivered with colors reversed from order -- have tried to reach customer service, the returns department, anyone -- BUT there is no phone number, no address for returns, and there has been no response to multiple emails. While rug quality is good, there are too expensive not to be able to correct mistakes. I do NOT plan on ordering from Live Gund ever again. Extremely frustrated.
I never received a confirmation email on my purchase, nor a timely delivery time. However, my credit card was charged right on time! I like your products, but my credit card was immediately charged on the 9th of August! I had no idea if the rugs were going to be delivered or if so, when!
I ordered 4 of the organic Charleston bath rugs in the slate gray. 3 came in the slate gray and the other came in ivory. They were supposed to be all slate gray. Also, I 've washed them 3 times and they still smell musty. I emailed you about this, but I haven't received a response.
Oh my gosh I absolutely LOVE these rugs! This is my second purchase & I'm sure there will be more in my future! The quality & sustainability of the materials, the company's vision & commitment and the comfort & beauty of these rugs are exceptional! Our old family dog won't even jump up on the bed unless one of the Grund rugs is there to help his launch! Thank you for creating such a wonderful product!
Okay, I’m obsessed with this ivory throw from Live Grund. It’s 100% organic cotton, so none of the gross stuff that’s usually in blankets, like formaldehyde finishes, flame retardants, harsh chemical dyes, or those scratchy synthetic fibers. It’s just soft, cozy, and I don’t have to think twice about snuggling up with it. Honestly, it’s one of those easy swaps that just feels better all around.
It starts with not getting a email for the order. then the customer service was nonexistent . I emailed 3 times and only an automated response. I called 2 or 3 times and only a message machine.HOWEVER….. when I received the two organic bath mats they were exactly what I wanted!!! So hopefully the quicks will be worked out and I will order through them again!
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Live Grund is a luxury, all-organic home textile company based in North Carolina committed to inspiring others to live clean and change the world. We offer a variety of products such as 100% organic cotton bed sheets, bath rugs, towels, bath robes, etc. in an array of styles and colors. No matter what your style is, we have the perfect organic products for you. All of our products are ethically and responsibly made under fair and safe conditions.
We believe that what you put on your body is just as important as what you put in it. Our 100% Organic Cotton products do not contain any chemicals, making them perfect for young children or those who suffer from skin allergies. The plush feel and luxurious quality of our products is unmatched and the perfect essential to any home.See more
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