Review Time
Used this company for the first time. Ordered a beautiful little cabinet. Its solid wood, well made, a stunning design, that catches the attention of everyone who sees it. The item was in stock, arrived promptly, and was extremely well packaged. It just needed the legs attaching which was a doddle. Looks fantastic. Oh and their website is easy to use, and ordering fast.
Remarkable customer support experience. I faced some issues with the manufacturer, but the service was responsive, helpful, and quick to address the situation. The product is beautifully crafted, high quality, and matches what was shown online. We ordered a cake stand along with our dining and coffee tables; unfortunately, one of the slabs arrived damaged, but the replacement was sent promptly. I utilized the chat feature, which connected me to a real person instead of a bot. I had several conversations with a representative who was extremely accommodating. I needed to update my delivery address for the dining table, as it took longer to arrive, and this process was seamless. We did encounter additional issues with the dining table. We placed the order in May and were informed it would be ready in September, which was acceptable since we weren't yet in the new home. However, when September arrived, there was a delay. I managed to reach out and was quickly offered a small compensation for the inconvenience. They informed me it would arrive in October, and although I had to follow up for updates, their responses were always prompt. I would have preferred to be kept informed without needing to ask, but I was satisfied with their communication. When the table finally arrived, it was incorrect due to a mix-up at the manufacturer. Again, I received a swift response and apology from the service, along with additional compensation, and three weeks later, I finally had my table, which I am very happy with.
We ordered a TV stand along with a few small items. The stand arrived without the fitting screws and manual, and it had several scratches on the underside. I informed the service and received the replacement screws and manual, but was told the scratches were considered acceptable due to their location.
I love the lamp I received. The shade had a slight dent because it was delivered by a courier and the box was a bit damaged. They arranged for a courier to pick it up, and I received a refund quickly. I've reordered the lamp and paid for their courier service this time, hoping the shade will be fine, and I can't wait to receive it again!
Exceptional customer support - the best I've ever encountered. Faced some issues with the manufacturer, but the service was responsive, supportive, and quick to resolve the matter. The product is beautifully crafted, high quality, and matches what was displayed online. We ordered a cake stand along with our dining and coffee tables; one of the slabs arrived damaged, but we promptly received a replacement. I used the chat feature, which connected me to a real person instead of a bot. I had numerous conversations with a representative who was incredibly helpful. I needed to change my delivery address for the dining table since it took longer to arrive, and this was easily handled. We did face additional issues with the dining table; we ordered in May and were told it would be ready in September, which was fine as we weren't in the new house yet. However, when September came, there was a delay. I reached out and quickly received a small compensation for the wait. I was informed it would arrive in October, and while I had to ask for updates, they were always quick to respond. I would have preferred to be kept informed without having to ask, but I was pleased with their responses. When the table arrived, it was incorrect due to a mix-up at the manufacturer. Again, I received a prompt response and apology from the service, along with further compensation, and three weeks later, I finally had my table, which I am very satisfied with.
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We are a company established by a group of friends which are passionate about turning good ideas into real life.
One day we decided to create something not only for our joy but also to meet the needs of others.
Our experience and personal expectations pushed us to create a place where everyone will be able to turn their home into a work of art, and this is how Creation Furniture has made.See more
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