Review Time
I ordered a TV stand from the company, and it took almost a month, along with a passive-aggressive email before they acknowledged my order with the shipping service. I was informed it would arrive in week 52, about four weeks after I placed my order. Nine days later, I sent another pointed email as the shipment hadn’t even been registered by the shipping service; on the same day, they confirmed my order and arrival date. Essentially, the company only seems to respond after receiving reminders through assertive emails!
Avoid this seller! I purchased several pieces of furniture and, after seven weeks, they still refuse to provide a tracking number. They keep assuring me that my items will arrive next week, but after waiting for so long, I doubt they will ever come. They refuse to deliver my items and won't refund my money, so I plan to report them and contact my bank for a chargeback. While the prices are attractive, DO NOT BUY from here; they will not fulfill your order.
My experience with the company was excellent. The support throughout our entire interaction was very helpful. The staff provided clear explanations about the sofa purchase, making it easy for us to choose the right one for our new home. Thanks to the company for making our purchase straightforward and enjoyable. The pricing was also reasonable.
We had a fantastic experience with the company when purchasing a sofa. The representative was incredibly kind and knowledgeable, clearly explaining the differences between various options. They also provided valuable advice on maintaining the sofa and recommended suitable products to keep it in top condition. Overall, the service was exceptional, and we're very satisfied with our purchase and the support we received!
I ordered a TV stand from the company, and it took almost a month, plus a passive-aggressive email before they even acknowledged my order with the shipping service. I was told it would arrive in week 52, which was about four weeks after I placed my order. Nine days later, I sent another pointed email since the shipment hadn't even been registered by the shipping service; on that same day, they confirmed my order and arrival date. Essentially, the company seems to act only after receiving reminders through assertive emails!
The representative at the company was exceptional. I was uncertain about buying a couch and dining table, but thanks to her assistance, I returned within 24 hours to finalize my order. She provided fabric samples and guided me in customizing my furniture to fit my budget and needs. This was truly the best customer experience I've had.
We had a very good experience with the representative; she was nice and friendly. We loved the color of the sofa; it looks great and is comfortable. The staff was also friendly and provided a lot of help and details. I really love this store; it has high-quality items, and the decorative candles are beautiful.
The representative is outstanding when it comes to customer support and assistance. She has a remarkable ability to empathize with customers, listening carefully to their concerns and providing clear solutions. Her extensive product knowledge allows her to address issues effectively, ensuring customers feel valued. Additionally, her calm demeanor and positive attitude create a welcoming atmosphere, making it easy for customers to seek help. Overall, she combines compassion, expertise, and professionalism, making her a valuable asset to any support team.
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