Review Time
I had a very disappointing experience with Fitness UP.
Initially, they attracted me with special offers, which seemed like a good deal. However, when I went to join, they charged a joining fee and only after taking my money informed me about a €60 cancellation fee. This was never clearly explained beforehand.
When I said I did not want to continue and asked for a refund, they refused, saying I was already registered—even though I had not signed the contract yet. I felt pressured and misled.
I decided to continue using the gym, but after 3 months I was not satisfied with the experience and wanted to cancel. At that point, they told me I had to pay:
€60 cancellation fee
Additional 17 days of fees (which was never mentioned earlier)
This lack of transparency is very frustrating. Important terms should be clearly explained before taking any payment.
Overall, this experience felt misleading and unfair. I strongly advise others to be very careful and fully understand all conditions before joining.
I had a very disappointing experience with Fitness UP.Initially, they attracted me with special offers, which seemed like a good deal. However, when I went to join, they charged a joining fee and only after taking my money informed me about a €60 cancellation fee. This was never clearly explained beforehand.When I said I did not want to continue and asked for a refund, they refused, saying I was already registered—even though I had not signed the contract yet. I felt pressured and misled.I decided to continue using the gym, but after 3 months I was not satisfied with the experience and wanted to cancel. At that point, they told me I had to pay:€60 cancellation feeAdditional 17 days of fees (which was never mentioned earlier)This lack of transparency is very frustrating. Important terms should be clearly explained before taking any payment.Overall, this experience felt misleading and unfair. I strongly advise others to be very careful and fully understand all conditions before joining.
i went to train with a day pass, i had donne it multiple times but today, for some reason they had me call my dad to sign some paper because im a minor and i ended up having to wait 20 minutes just for a piece of paper to get signed, wasting my training time, terrible experience
Very bad experience tonight with the Fitness Up of Portela with one of the employees who made me leave in front of everybody because I didn't wear totally sportswear (more tracksuit bottoms), standing his ground like I was a threat to the place. At least I could have finished this training and wear full-sportwear next time, and at the very least they could have reimbursed my training.
If there was a lower option, I would’ve chosen it. It’s a scam company, they tell you that you have 2 months, (first and last), free if you sign up for 12 months, but they don’t give you the last one unless you extend the contract. Their customer service gives incorrect information, and their payment system is designed to milk delay fees out of the customer.They require things that isn’t in the contract.Stay away from Fitness up, they damage your health more than they help.
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