fleetmortgages.co.uk

4
4 Based on 100 reviews

...

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Average Rating

4

/
5

100 Reviews

5 Star
66%
4 Star
6%
3 Star
7%
2 Star
4%
1 Star
17%

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Review Time

Gavin Bal
Charlotte/Dave - Dream Team!

Charlotte and Dave have been absolutely brilliant as my BDMs at Fleet Mortgages. Their communication is excellent - always clear, responsive, and proactive. They’ve provided consistent help and support throughout, making everything feel straightforward and well-managed. Always refreshing to work with people who are so knowledgeable, approachable, and genuinely supportive. A real credit to Fleet Mortgages.

5
Date of experience: Feb 09, 2026
Glyn Millsom
Average

Fleet used to be efficient and easy to deal with, unfortunately, that's not the case today. Common sense has disappeared and replaced by over zealous underwriting to an extent is simply doesn't make much sense.

3
Date of experience: Feb 05, 2026
Marcellus
Underwriting is a nightmare

Underwriting is a nightmareLoyalty Product process for existing customers is a joke

1
Date of experience: Feb 05, 2026
Graeme Kendell
Amazing BDM Team

As a mortgage broker, having a good BDM can be a real life saver and I am lucky enough to have 2 in Katy Williams & Emma Liebenberg, who both provide me with so much help and support, often going above and beyond what is expected of them.The types of cases placed with Fleet can be quite complex, so knowing I have the support of such a great team is a real game changer for me!

5
Date of experience: Feb 02, 2026
Warren Burnside
Overall

Overall, the ease of use of the systems & superb underwriting support from Helen Smith, which was much appreciated - thankyou!

5
Date of experience: Feb 02, 2026
David Waud
Fairly smooth process

Fairly smooth process. Just a short time delay in underwriters reviewing supporting documentation. Otherwise the process might have merited 5 stars.

4
Date of experience: Jan 31, 2026
Craig Adams
Really good

Really good! Jo Murphy always tries her best to get the case to offer, Thank you

5
Date of experience: Jan 28, 2026
Gill H
I found staff on the phones very…

I found staff on the phones very helpful, systems are good and great support and updates

5
Date of experience: Jan 22, 2026
Jackson Potter Limited
most over the top underwriting i have…

most over the top underwriting i have seen for years. Crazy requirements for proof of deposit etc.when most lenders are streamlining this was like going back 20 years. Will not be rushing back here

2
Date of experience: Jan 16, 2026
Sophie L Zheng
My BDM Charlotte was extremely helpful

My BDM Charlotte was extremely helpful. She responded to my queries promptly, and for complex queries she would give me a call to discuss over the phone. The underwriters also spoken to me about this complex case to help me understand the requirements. All in all the experience is very positive!

5
Date of experience: Jan 15, 2026

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