Review Time
Awful experience with Flight Centre. Good company until something goes wrong. I booked a trip to Bali, paid almost $2000 (for flights and accommodation) for a week which was a great deal at the time. Unfortunately, the hotel I booked got flooded during the heavy rain of February. As I could see it wasn't getting better, I called to verify what options I had. I was told I could get the hotel money back (in 20 business days!), but there was no way to cancel and rebook somewhere else without paying half the trip in cancellation fees! On top of that, when I called to cancel the hotel after all, I had to argue with the person on the line because they kept telling me I was only getting $200 back for the hotel instead of $420. It took 15 minutes of back and forth and being put on hold multiple times before they finally confirmed that they made a mistake and they would be refunding me $420 within 20 business days... I don't intend on booking with them again, such a hassle and to realize I paid $1500 in Airfare to Bali when I can find the same tickets online for the same flight for half the price. Complete rip off.
MANUELA PALUCCI was an amazing consultant to deal with! She was efficient, friendly and went above and beyond given some unforeseen circumstances. She was quick to respond to all of my enquires - and I did make a few! Thanks Manuela. I will certainly be booking many future holidays through you :)
I had fantastic customer service from agent Fiona, very patient, knowlegable about routes and amazing follow ups. I was also impressed by her speed in generating quote and sending through itinerary! Kudos! I will book using Flight centre again 100%
Manuela was incredibly helpful and made sure everything was planned out perfectly. She explained each step clearly, which made the whole process super easy to follow and completely stress-free. Highly recommend her!
Alicia Barr travel consultant from Indooroopilly Flight Centre branch … she is hands down the G.O.A.T … l quite simply don’t have enough words of praise for this truly wonderful person. 20 star rating out of 10 …
Kirstie at Flight Centre Hastings really knows her stuff.
I reckon I nearly drove her crazy with ideas, wishes and changes to our 6-week holiday to Turkey and Greece.
She took it all in her stride, and booked EVERYTHING - and I mean all flights, internal transfers, all our accommodation, and a few extra activities. It took weeks - because we kept changing our minds or adding things - Kirstie calmly and enthusiastically organised the lot. We can't recommend her - and the Hastings Flight Centre highly enough.
I keep going back to Mel at Flight Centre Beaudesert! Mel is efficient, supportive and interested in the best travel plans for her clients. She is a pleasure to deal with and no request is too difficult for her to investigate and tackle.
Christie McIntyre at Browns Plains Qld provided an exceptional degree of service resulting in my holiday plans running perfectly to plan.
Christie was always one step ahead with planning and follow up information.
My phone call messages were always responded to quickly releaving any questions and concerns.
I would highly recommend Christie as she is meticulous and can provide you with the best planning and advice to make your next holiday as perfect as mine.
had 2 great experiences getting holiday flights arranged with Renae Fisher, not easy bookings they were quite involved and Renae found me great flights and connections. Would highly recommend her and will get her to arrange for me again.
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