Review Time
I had a very disappointing experience with this company.
A payment was made using my card by mistake, and I contacted their support team immediately to request a refund. I clearly explained that I do not want any credits, points, or benefits from the transaction — I only asked for my money to be returned.
Unfortunately, the process has been very slow and frustrating. I still have not received the refund, and the communication has not been reassuring. When a customer reports an accidental or unauthorized payment, the company should act quickly and show understanding.
I hope they review my situation as an exception and process the refund as soon as possible. Until then, I cannot recommend this service based on my experience.
I am very frustrated with this service. I don't know how I ended up with a subscription, but I noticed $8.92 was being deducted from my account every two weeks. Despite reaching out via email and phone, they assured me my subscription was canceled, yet they charged me again. When I requested a refund, I was told they don't issue refunds, only credits, which I don't need. I just want my money back, but they keep taking it. What should I do now?
I encountered a problem initially when I noticed a transaction I didn't authorize and had never heard of this service. Fortunately, I received the help I needed to resolve the issue, and I may consider purchasing from them in the future when I have the funds. Thank you for your support and patience!
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