florafront.com

3.8
3.8 Based on 19 reviews

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Average Rating

3.8

/
5

19 Reviews

5 Star
40%
4 Star
30%
3 Star
5%
2 Star
10%
1 Star
15%

All Reviews

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Review Time

KAMAL ALIBOUCH
I had a very disappointing experience with this company. A payment was made using my card by mistake

I had a very disappointing experience with this company.
A payment was made using my card by mistake, and I contacted their support team immediately to request a refund. I clearly explained that I do not want any credits, points, or benefits from the transaction — I only asked for my money to be returned.
Unfortunately, the process has been very slow and frustrating. I still have not received the refund, and the communication has not been reassuring. When a customer reports an accidental or unauthorized payment, the company should act quickly and show understanding.
I hope they review my situation as an exception and process the refund as soon as possible. Until then, I cannot recommend this service based on my experience.

1
Date of experience: Mar 10, 2026
Chelsea M.
Grateful for the prompt resolution

I appreciate the consideration given to my case and the full refund of $17.06 processed back to my original payment method. Thank you for managing my membership well. Wishing you happy holidays!

5
Date of experience: Dec 02, 2025
Nolan Powell
Extremely dissatisfied with the service

I am very frustrated with this service. I don't know how I ended up with a subscription, but I noticed $8.92 was being deducted from my account every two weeks. Despite reaching out via email and phone, they assured me my subscription was canceled, yet they charged me again. When I requested a refund, I was told they don't issue refunds, only credits, which I don't need. I just want my money back, but they keep taking it. What should I do now?

1
Date of experience: Dec 02, 2025
PF19
Grateful for the prompt resolution

I appreciate the consideration given to my case and the full refund of $17.06 processed back to my original payment method. Thank you for managing my membership well. Wishing you happy holidays!

5
Date of experience: Dec 02, 2025
Randy
Helpful support received

I received excellent assistance from the support team.

5
Date of experience: Nov 24, 2025
Nehemiah Long
Initial confusion resolved

I encountered a problem initially when I noticed a transaction I didn't authorize and had never heard of this service. Fortunately, I received the help I needed to resolve the issue, and I may consider purchasing from them in the future when I have the funds. Thank you for your support and patience!

4
Date of experience: Nov 21, 2025
Chandler Cooper
Unaware of the subscription

I never used this service and was unaware I was signed up, but it seems to be resolved now.

2
Date of experience: Nov 19, 2025
Prekxy75
Assistance received

I received helpful support, thanks to the escalation team.

4
Date of experience: Nov 17, 2025
Gus Powell
Good customer service experience

The customer service was very good! They quickly resolved my issue. However, they should inform customers about additional shipping and tax charges before items are shipped.

5
Date of experience: Nov 17, 2025
Cooper Smith
Misunderstood the service

I signed up for this service thinking it was something different. It wasn't what I expected. I requested a refund, and they promptly processed the credit back to my account.

4
Date of experience: Nov 16, 2025

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