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Ordered flowers on Thursday, Aug. 29 to have flowers delivered to MY HOME ADDRESS. Received email that flowers were delivered at 7:01p.m. Flowers were NOT delivered. After chatting online with customer service, replacement flowers were ordered for the following Saturday, Aug. 31. Replacement flowers DID NOT arrive, but I received an email stating that my flowers had arrived at 8:04 p.m. Oh, wait! Yes, they DID deliver my flowers, only problem is that they arrived at 9:30 p.m. and I never would have known that they were there had I not received a notification from my Ring app. Very disappointed and will NOT be using this service in the future.
I ordered flowers for the one-year anniversary of my sister’s passing to be sent to her daughter. The order was placed FOUR weeks in advance. On the day of delivery, I received an email that they will not be delivered until three days later. Oh and no discount for failing to deliver on the day. Excuse was - they ran out of the flowers I ordered. HELLO this was not a last-minute order! Broke my heart even more than it already was. Sad day made sadder!!!!I thought florist were supposed to bring happiness. FAIL!
Horrible customer service, delivery was supposed to be made the day prior. The next day was sent a notification that the delivery was unable to be made to a residential location. Customer service was zero help after explaining the situation with them. Would not recommend this company for any service at all.
Ordering from Florists.com was the best experience I've had with any store. The flowers were delivered on time, were fresh, and looked just as beautiful as depicted in the picture. The packaging was also excellent. Previously, I had ordered flowers from From You Flowers (they were delivered three days after my sister's birthday) and 1-800-Flowers.com (where the quality of the flowers was disappointing). But, Florists.com exceeded my expectations. However, the only issue I had was with their customer service. I received no updates on my order status, which remained "confirmed" until the flowers were delivered, leaving me uncertain if my order had even shipped.
Total nightmare! Florists.com should be called Florists.CON because that’s exactly what they are. Good luck speaking to someone willing to help. Hold times and callback times can be around 3 hours! The flowers I ordered were delivered a day late, and to make matters worse, the delivery person was caught on camera crashing into the recipient's garage door, dropping off the flowers, and leaving without even leaving a note! I tried contacting customer service to resolve this issue. They assume NO RESPONSIBILITY for anything and won't even attempt to help rectify the situation. It looks like the police will have to get involved at this point because Florists.com doesn’t care about its customers.Do yourself a favor and save your time and money. Go elsewhere—anywhere else would be better than this disaster of a company.
BAD!!!Don’t use this company. Did not deliver flowers. They said sorry we didn’t call you to tell you the florists didn’t have the flowers. They were a mixed floral arrangement, nothing out of the ordinary . My parents waited all day for the delivery to not show up, which I paid extra to have same day delivery. They told me that the soonest they could have it delivered was two days later. I asked for a refund, they said it will be refunded between 35 and 45 days later. BAD
I ordered flowers for my mother because my dad passed. They said they would be delivered that day. We were at my moms house all day with no delivery. That night I got an email saying the attempted delivery. That's a lie, like I said we were there all day. Next day called and they said that they would get them there that day. Nope, got a call from the supervisor saying the company they were using didn't gave the arrangement I wanted. I was heated and told them to make sure it was beautiful and similar to the other and to get it there now. Nope never got the delivery. So disappointed after such a terrible time in our lives. NEVER USE THIS COMPANY!!!!!
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Florists.com guarantees the lowest prices on beautiful cheap flowers and gifts, from fruit and gift baskets, to same-day flower delivery by a local florist.
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