Review Time
Booked a flight with pets, informed the concierge we were traveling with pets. They booked the flight, then informed us after that the cabin designation we chose did not allow pets and we had to either cancel our booking and lose 20% of the cost (which we were only able to do because I got the trip protection) or check our pets below. Imagine if I hadn't gotten trip protection, they would have made me choose between losing $8000 or putting my pets in checked luggage. That's an impossible choice and a wild position to put someone in.
I don't think it takes a lot of effort to look at the pet policy on the airline before booking, and doing that would have saved me $1600.
When I followed up with support their answer was "well it's really the airlines fault so there's not much we can do" which is a really frustrating response for someone who especially paid them $1600 to get rid to screw off.
I'm sure this service works fine for most people but this was a terrible experience and if $1600 is the price I have to pay to not get burned by services like this again then cool I guess that's the cost of doing business.
Initially, I had my doubts about booking a flight through this platform, but after receiving my ticket confirmation and verifying it with the official site, I discovered it is a legitimate service. I now feel at ease and highly recommend it to anyone seeking affordable business class flights. Look no further than this platform!
Initially, I had my doubts about booking a flight through this platform, but once I received my ticket confirmation and verified it on the official site, I realized it is a legitimate service. I now have peace of mind and highly recommend it to anyone seeking affordable business class flights. Look no further!
Xavier is truly exceptional; he is by far the best agent I have ever worked with, and I travel quite frequently. He is incredibly helpful, understanding, and nearly always available. His level of service surpasses that of my assistant. If you have Xavier assisting you, I wholeheartedly endorse this service. Thank you, Xavier, for your patience and support!
Customer support is unmatched. I received immediate assistance from 24/7 phone support. They even reached out to me via text with a personal concierge, making the experience feel very exclusive. I will be using this service for all my future travel needs.
In the last three months, I booked four flights through this platform, traveling from Thailand to India, Egypt, Spain, and back to California. I saved thousands and enjoyed business-class comfort. When a booking issue arose that could have cost me a lot, they found a solution to honor my original fare. I appreciate that they allow you to get quotes without the hassle of endless emails or calls.
My personal concierge did an amazing job ensuring everything was handled smoothly. All my questions were answered promptly, and my reservation was transferred to my airline account with all my preferences taken care of. Trust the process; this team knows what they're doing. I will definitely use them again!
This platform is my preferred choice for travel. I genuinely believe it deserves to be more widely recognized, as it helped me achieve a significant status and reduced flight costs by at least 10% multiple times. Excellent customer service as well!
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