Review Time
Amazing customer support, while my parents were away the rules changed so we needed PCR tests, when ordering I messed up the address, the team quickly sorted, I then had issues with the results but again the team responded quickly to my emails and got it sorted. Then I had an issue with the refund and once again the team were spot on and resolved it quickly.. I’m so thankful for all the team’s quick and efficient service.. Again amazing...
This company has some of the best customer service I have ever received, I submitted my pre-departure results and got the certificate back just under an hour later, which was amazing as it is. However, I realised later that night I had accidentally messed my passport number up, having absolutely dreadful travel anxiety I panicked and stupidly emailed not giving my order or really any relevant details but to my shock, I woke up to my certificate already fixed? I cannot thank this company enough for their help and 100% recommend.
Ordered a day 2 lateral flow test for my son just after rules changed from PCR to LFT. The FAQs state that you will be sent a link with your test to register it and get a booking reference. Unfortunately there's no link either on the website or included in the pack. Made me panic a bit BUT contacted support via email and someone got back to me within 10 mins with a link and it's all sorted now.
Ok I had left a bad review regarding a query that hadn't been dealt with but Fiona from their customer service took over and she solved and explaineeld everything to me.Thanks Fionayou made me re evaluate again :-)
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