flysurance.co.uk

Highly recommended

Excellent experience with Flysurance. I emailed them several times and staff were always friendly and helpful, with quick responses considering how busy they were. I had no hassles switching my day 2 lateral flow test to pre return then back to day 2 as rules kept changing. When I finally did the test I got my certificate within an hour. Highly recommended.

Date of experience: Jan 17, 2022

Excellent company

I've used this company for 4 holidays now for lateral flow tests (pre departure and day 2)and every time I have had excellent service. With all the ongoing changes in restrictions they are on the ball and have changed the test type accordingly with simple instructions and no extra cost. Excellent customer service and great chat function if you need it. Had the certificate etc back on all tests in about 60 mins or less.

Date of experience: Jan 16, 2022

Easy to use great price, quick results

Very quick delivered packages, test kit information easy to use. Results came within 2 hours on weekend. Highly recommend! Great price too

Date of experience: Jan 15, 2022

Easy form to fill in

Date of experience: Jan 15, 2022

Good value - but a sleepless night!

Good value, website was easy to the point of finding where the Ref no was to fill in before going forward to get to the Unique Book Ref No for each person. Probably needs highlighted more or told where to find it. I thought it was coming in an email and left all open until the morning - had a bad night's sleep!

Date of experience: Jan 15, 2022

Excellent booking service

Date of experience: Jan 14, 2022

Great costumer service

Date of experience: Jan 13, 2022

Excellent,very fast service, recommend

Date of experience: Jan 13, 2022

Customer service sucks

Customer service sucks! Paid for 24 hour service but order did not arrive even on the third day and response to e-mail complaint responded with an awful tone and an uncourteous staff.Made me to forfeit flight because order did not arrive as booked!

Date of experience: Jan 13, 2022

Read below - Don't use this company!!!

This company unfortunately managed to ruin the start of a very expensive long haul holiday for us - with our fit to fly test results arriving six hours after our scheduled departure! Plus they sent us a damaged lateral flow test for our return and put at us risk of not complying with legal travelling requirementsFacts as follows:On 29th December we took two pcr tests at 1045 for a flight departing 1815 on 1st JanuaryWe posted the tests at a priority post office at (1151) on 29thTheir postal service was 24 hour tracked, but we can see from tracking the tests did not arrive at their testing centre for 46 hours (they were finally delivered at 0913 on 31st)When we looked at their website we found they had announced Xmas and New Year opening hours with customer service and testing shut from 1400 onwards on 31st, and test results only open 1000-1400 on 1st with no customer service open. Basically, Flysurance had decided to disappear off on holiday themselves in the critical 28 hours leading up to our scheduled departure !!!!Even if their customer service had been open we wouldn’t have been able to contact them because since we ordered and received our tests they also decided to shut down their customer contact to email only - Note: their website still refers to multiple routes to contact them which isn’t true. On the three occasions we emailed them we got a standard “we will reply inside 48 hours” but we have never received any replies to any of our emailsBack to our flight - It departed as per schedule evening of 1stThey sent us our test results at 1203 on 2nd – 6 hours after the flight scheduled departure and 39 hours after their test centre received the testsClearly, if they had told us:Their postal service could fail;Plus they wouldn’t achieve their long stop testing level of 36 hours;Plus they wouldn’t take a blind bit of notice of our departure time for a fit to fly test we had paid fully for;Plus they would shut down all customer service contacts and only leave email which they didn’t then respond to;Plus disappear themselves on holiday in the critical 28 hours in a busy holiday period leading up to our departure..we would never have used them in the first place In addition, we also had problems with our 2 day lateral flow tests on the same order for our return. One of the tests had leaked in transition in the box and was unusable. Luckily, we had invested in back-up tests so were able to use the test liquid from this test. Without this we would have had problems on our return around complying with government legislation

Date of experience: Jan 12, 2022