case-face.co.uk

1.5
1.5 Based on 11 reviews

...

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Average Rating

1.5

/
5

11 Reviews

5 Star
0%
4 Star
0%
3 Star
18%
2 Star
9%
1 Star
73%

All Reviews

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Review Time

Lacey Howard
Order confusion but pleased with delivery

I placed an order on January 12th and received a confirmation email. After three days without updates, I saw my account marked as "completed," which made me anxious due to some reviews. I emailed the support team on the 15th but got no response. Luckily, my order arrived on the 19th from abroad. I'm really happy with the quality of the case—it's glossy, has vibrant images, and feels very durable (I chose the tough case). Improved communication would be greatly appreciated.

3
Date of experience: Jan 19, 2026
Rosamund Rogers
Good product, but communication could be better

I ordered on January 12th and got a confirmation email. After three days with no updates, my account showed it as "completed," which made me anxious about a potential scam due to reviews. I reached out to the support team on the 15th but got no reply. Thankfully, my order arrived on the 19th from overseas. I'm very satisfied with the quality of the case—it's glossy, has bright images, and feels quite durable (I opted for the tough case). Better communication would really help.

3
Date of experience: Jan 19, 2026
Louella Brown
Concern over this company's legitimacy

It's concerning that this company is still in operation despite scamming numerous customers. I've attempted to contact them regarding an order I placed, but have received no response.

1
Date of experience: Jan 08, 2026
BL24
No response for return request!

The phone case arrived but only accommodates cards, not cash, so I wanted to return it. I received no reply to my email or online form submission. The phone number listed on the website is unrecognized. Why are magazines recommending this platform?!

1
Date of experience: Nov 25, 2025
Kyle T.
Doubts about the website's credibility

I suspect this website is a scam. After a long wait with no updates, I was surprised when a case finally arrived. It's a low-quality, warped product, likely a reject. I’ll have to discard it and find a better one elsewhere. The website claims they make unique cases, but that clearly isn't true.

2
Date of experience: Nov 15, 2025
soulnico75
Avoid this company - scammers

I ordered a phone case for £15, but it never arrived.

1
Date of experience: Oct 02, 2025
Amanda Howard
Lost £18 to a scam

I lost £18. I placed an order, was charged, and never received a confirmation. I contacted customer service three times but received no reply. My order never arrived.

1
Date of experience: Aug 02, 2025
Finn Powell
It's a scam

I ordered a watch strap, but it came in the wrong size. I've reached out multiple times for a replacement but have not received a response.

1
Date of experience: Jul 28, 2025
leopardoultimo43
Phone case order issues

I ordered a phone case a week ago and tried to contact them but got no reply. I feel like I wasted £13.

1
Date of experience: May 02, 2025
Gulliver Reed
Feeling scammed

I placed an order last month; they took my money but have not communicated since. No delivery information, no email replies, just silence. My online order shows as complete.

1
Date of experience: Dec 30, 2024

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