Review Time
They suck to put it lightly. Their interface is terrible and their customer service reps admit it doesnt work right. Just spent the better part of the last 2 hours simply trying to format the description of an item on my strorefront and the platform simply cannot handle it. Every press of the keyboard creates HTML code behind the scenes that messes up everything and you cannot fix it. You have to find a way to code with HTML if you want to use this platform. Good luck with that. And then simple changes will be a nightmare because it has to be in code from then on.
Seeing so many bad reviews here just confirms what I already know. Dont use them!!!! you will regret it
Initially free, it’s now a paid service, which is understandable as they need to generate revenue. I wanted to purchase a single month to test it out, so I registered. However, there’s no option to pause or cancel through their website. A search yields no results for "cancel." There are mentions of a special pause option for business accounts, but it costs more than my current plan. The only choice seems to be to delete my account completely. It feels like they rushed their new pricing structures without fully considering user experience. I plan to leave the platform after my first month.
Initially free, now it's not. I understand the need for revenue. I wanted to try for a month but found no option to pause or cancel. A search yielded no results, and while there are mentions of a pause plan for business accounts, it costs more than my current plan. The only choice is to delete my account entirely. It seems they rushed new pricing without considering user impact. I plan to leave the platform after my first month.
I've been a long-time client and was content with my business plan, but this year's 53% annual increase is outrageous. There were no notifications about the fee increase in March! After several support chats, I still have no clear answers. I'm very disappointed... The support seems careless, and I'm not a happy customer.
I'm highly impressed with the service. The user experience is fantastic, especially the easy sign-up and store setup. Managing the store day-to-day is straightforward. Additionally, the support team is top-notch; their chat feature always provides quick and effective answers to my questions.
If you plan to use a specific hosting service, be cautious. The linked e-commerce plugin seems to have compatibility issues. My store was initially set up using this plugin but then the dashboard stopped functioning within the hosting interface. Now, I must access my settings directly through my account. I reported this to the hosting support, but they suggested I contact the plugin support instead. After granting them access for three weeks, no solutions were provided. Both parties seem to be deflecting responsibility. Customers should be aware of potential compatibility issues.
The service offers everything needed to set up a fully functional online store. The setup is straightforward for sellers, and buyers enjoy a smooth shopping experience. With minimal configurations required, it allows users to concentrate on expanding their business.
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Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!See more
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