foodpanda.ph

1.1
1.1 Based on 61 reviews

Food delivery from a curated choice of local restaurants ✔ Large variety of cuisines, diverse dishes ✔ Safe & easy payment options...

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Average Rating

1.1

/
5

61 Reviews

5 Star
0%
4 Star
0%
3 Star
3%
2 Star
3%
1 Star
93%

All Reviews

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Review Time

rubiniu
Frustrating Order Cancellation Experience

I attempted to place an order but noticed an item was missing. Wanting to upgrade, I chose to cancel it after making an online payment. Unfortunately, I never received a refund. I reached out to customer support via chat, and the representative informed me of a 'no refund' policy. Their replies felt automated, repeating the same template without any genuine effort to assist. The agent ended the chat abruptly without offering a proper solution. It seems their go-to response is to disconnect customers when faced with issues. This was an incredibly frustrating and unprofessional experience. Given how I was treated, I believe both the agents and the company warrant a very low rating. I strongly advise against using this app; it's a SCAM, particularly when making online payments.

1
Date of experience: Jan 18, 2026
Margie Wright
Deceptive Policy

I attempted to place an order and realized there was a missing item. Wanting to upgrade, I chose to cancel the order despite having already paid online. Unfortunately, I never received my refund. When I contacted customer support through chat, the agent informed me of a “no refund” policy. Their responses felt automated, using the same copy-paste template repeatedly, showing no real effort to assist. The agent ended the chat abruptly without providing a proper resolution. It seems their solution is to disconnect customers when issues arise. This was an extremely frustrating and unprofessional experience. Based on my treatment, I feel both the agents and the company deserve a very low rating. Avoid this app; it's a SCAM, especially for online payments.

1
Date of experience: Jan 18, 2026
BB91
Terrible Application

This application is very disappointing.

1
Date of experience: Jan 15, 2026
Orville Sanders
Nonexistent Cancellation Support

The app is designed to ensure there's no contact support via live chat or phone. It's set up for failure. Zero help for consumers. I hope everyone involved with this company faces some discomfort.

1
Date of experience: Jan 03, 2026
Haisley Hughes
No Refund for Cancellation

The cancellation process is frustrating and I didn’t receive a refund despite not receiving anything.

1
Date of experience: Dec 27, 2025
CM33
Poor Service

The driver picked up my food at 4:54, and it was supposed to arrive by 5:10. As of 5:45, the driver still hadn’t arrived. This happens frequently with them. Consider using another service; they're slightly better.

1
Date of experience: Dec 27, 2025
Tregonwell Johnson
Long Wait for Order

I waited 3 hours for my order that was supposed to be delivered within an hour. This has happened multiple times without any compensation or privileges. The only time I sought help was when they delivered spoiled products, and I was told it was 'too late' to request a refund. A poor company with bad service and mentality.

1
Date of experience: Dec 13, 2025
Philippa Kelly
Misleading App

This app is quite deceptive. Be cautious with orders, as the site may generate duplicates without your consent, resulting in double charges. The cancellation options are misleading, one stating 'no refund' and the other 'refund' in small print. Who wouldn’t want a refund? It's incredibly frustrating.

1
Date of experience: Dec 03, 2025
Ken Cook
Order Canceled Without Explanation

My order was canceled after an hour with no explanation. This company is shocking; do not use.

1
Date of experience: Nov 24, 2025
Shaun Turner
App Lacks Support

The app is inadequate. I couldn't reach real-time support. I accidentally canceled a paid order without any confirmation, and I had no way to retrieve my order or request a refund. What a scam!

1
Date of experience: Nov 14, 2025

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Business Details

  • Food delivery from a curated choice of local restaurants ✔ Large variety of cuisines, diverse dishes ✔ Safe & easy payment options

  • language https://www.foodpanda.ph

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