Review Time
I have no idea what some of the negative reviews are about regarding customer support. Fourthwall has been amazing to work with! I’ve probably contacted customer support over 50 different times for numerous different issues and questions and they ALWAYS respond in a timely manner and always provide the help I need. Highly recommend Fourthwall!!!
The customer service is atrocious. I tried to resolve an issue with my YouTube storefront for DAYS without any response from the customer support team. All I was told was to try reconnecting my store to my YouTube channel and as soon as I told them that didn't work they stopped responding to my emails. I'm unable to resolve this problem on my own as they DO NOT have any means of verifying ownership of the storefront through Google Merchant Center. STAY AWAY FROM THIS COMPANY
Customer service/support does not help you. They just redirect to another unrelated issue and provide documents that are already accessible and unrelated to you issue to make it LOOK like they helped but they don’t even address you with respect. Just a face on a screen as if they have better things to do.
Customer service/support does not help you. They just redirect to another unrelated issue and provide documents that are already accessible and unrelated to you issue to make it LOOK like they helped but they don’t even address you with respect. Just a face on a screen as if they have better things to do.
Honestly, the easiest Merchant of Record + POD system I've ever used. If you want to create a shop quick and easy, this is definitely for you. You only need to handle creating + setting up + marketing. Without all the hassle of shipping, packing, etc. With regards to how and where profit goes, they're incredibly transparent: how much they get, how much you get, sales tax, transaction fees. You can see it all. You can also set your prices here, it's not like those POD systems where ANY shirt is x amount for every creator. You set your prices.Customer support is always quick and very helpful. Never had to wait more than 24hrs for support. Most of the time they answered mere hours later.If a customer gets a defective item (it happens sometimes with broken mugs) they quickly refund or dispatch a new item to them without me even knowing.That said, there are a few things I would like to be improved:- The EU side of things. I would like a setting where EU customers could see the price with VAT included.... I understand that FW is US-centered, so I don't hold it against them. Still, it's a feature I would really like in the future. Europeans are put off by having VAT calculated at checkout. It's not how we do things here.- If you're the one fulfilling orders, there's the issue of not having enough shipping settings. So if you want to fulfill your own orders and have a wide variety of merch that have very different weights, this is probably not for you. If you ship ceramics and prints for example. It would be ideal to have the product itself with a set shipping price when shipped alone vs. being shipped with other products.- The variety of products is good, but could be better! I would love to see more stationery, for example. Basically:FW is very good as a MOR + POD system. Especially for busy people, disabled people (like me) who can't make frequent trips to ship stuff. Also for people who don't want to deal with sales tax calculation, as the site does that for you.
Do not trust them with your business.I signed up to sell digital products on this platform and ran a few standard test purchases to ensure the system worked. I was charged for my own tests, which is normal, but the system is completely broken and refuses to allow me to issue a refund to myself.To make matters worse, their support is non-existent. I received one automated email response and have been ghosted for a solid week since. They are effectively holding my money hostage. If you are looking for a reliable platform to sell on, look elsewhere. This feels like a total scam.
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Fourthwall is the all-in-one monetization platform for creators. Fourthwall makes it easy to create homepages, shops, and memberships your community will love.
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