Review Time
I love my purchase it looks beautiful and hangs proudly on my wall. This company went above and beyond to help me. I was having a hard time picking a mat color so I asked if I could purchase an extra one with my original mat and frame order. Not only did they allow this, but they gave me the extra one for free. It arrived very well packaged and in perfect condition. I recommend this company to all my family & friends and will happily use them again in the future.
Not only do they offer a terrific product (built well, plenty of choices, easy to use, packed for shipping to withstand FedEx throwing boxes on and off transport vehicles) but they also offer something rather rare, a CX experience from a time when Customer Service was a human shopkeeper and not a series of programmed Bots. Chrissy treated my mat-color-choice regrets with pure professionalism and a ‘let’s fix this for you’ approach. Impressive all around.
After a travel delay I needed to change the delivery address for a set of three frames. One IM to the company and Chrissy from Customer Service took the ball. They were able to make the accomodation with the shipping carrier and Chrissy followed the entire process through till the end. After delivery, she followed up just to make sure. Impressive, indeed.
I couldn't be happier with Framed & Matted. I ordered a trial item and was so impressed that I opened an account and ordered more frames with printing. The packaging was superb, and more than survived FedEx ground from California to Florida. Excellent overall!
We are so pleased with our 30X40 Hawaii Beach Photograph enlarged and framed beautifully by Framed and Matted. The picture colors came out just absolutely perfect and beautiful. We couldn't be happier with the quality of the work and the communication from this company. I highly recommend them for sure.
So there I am, I’ve got all my little postcard sized water color paintings busting the seams on the old binder. idea I’ll frame a few. I snap a few photos, upload images, play around with some frames and different colored matting boards then I order. In no time a box arrived with my frames cut perfectly. In 27 minutes I’ve got ready to hang fine art! Thank you Framed &Matted.
I had a small framing area in my studio for years, but recently decided to try Framed & Matted instead of cutting my own mats and building my own frames. I cannot say enough good things about this company! Website was easy to use to layout my matted artwork. Shipping was fast and upon arrival, clear instructions and also included were all the pieces I needed to put the frame together. Including little bumpers for the back of the frame to keep the wall unscratched. Well done you guys! Highly recommend Framed & Matted!
Framed and Matted has exceeded my expectations and has the BEST customer service. I bought 9 custom large frames with matting. I made a mistake and ordered the wrong size mat so I contacted customer service to order the correct size. Chrissy was handling my case and was able to send me 9 replacement mats free of charge! I definitely wasn’t expecting that. She communicated everything with me from a recommendation of what size mat would be best, to when my order would ship, and even when it arrived. I am beyond pleased with the level of customer service I received from Chrissy and even happier with the quality and look of my 9 new frames!!!
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Framed & Matted was conceived with the belief that high quality custom framing should be affordable and approachable. Using only the highest quality materials coupled with a simple and intuitive ordering process, framed & matted rethinks custom framing...
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