franciskurkdjian.com

1.7
1.7 Based on 132 reviews

Site officiel des parfums Francis Kurkdjian...

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Average Rating

1.7

/
5

132 Reviews

5 Star
14%
4 Star
2%
3 Star
5%
2 Star
2%
1 Star
77%

All Reviews

Filter Reviews

Review Time

WarBnoZz
Unacceptable service for a premium product

I received a damaged bottle of a high-end fragrance and they failed to provide a replacement. Their responses were consistently delayed. Very disappointing for a product of this caliber.

1
Date of experience: Jan 16, 2026
HC35
Original perfumes but shipping issues

The perfumes I received are all original, but I can't rate higher than 3 stars due to the shipping delays. I placed my order on January 4th, and it was supposed to arrive by the 8th. When nothing arrived, I had to send an email after two days. They responded and switched the courier. Finally, my order arrived on January 14th.

3
Date of experience: Jan 14, 2026
Shipping delays affected my experience

The perfumes I received are genuine, but I can only give 3 stars due to the delays in shipping. I placed my order on January 4th, expecting delivery by the 8th. When nothing arrived, I had to reach out after two days. They got back to me and changed the courier. My order finally showed up on January 14th.

3
Date of experience: Jan 14, 2026
Ælfweard T.
Terrible experience

My first online order was a disaster. The first order was canceled due to a payment issue, even though my card was charged. They promised a refund, but I had to order again, which was also canceled. I requested refunds for both canceled orders, but they stopped responding to my emails. I had to file a claim with my credit card company.

1
Date of experience: Jan 06, 2026
Petula Rogers
Extremely disappointed!

I feel cheated! My order was never delivered. I ordered a perfume, but I received an email stating it was delivered, while there was nothing at my home. I contacted customer support, but they were unhelpful. I feel like I've been scammed!

1
Date of experience: Dec 18, 2025
Peter
Caution advised!

I'm still waiting for my order. Customer service is looking into it, but I have a tracking number and nothing is happening! I wouldn't recommend purchasing from this site; it feels like a scam.

1
Date of experience: Dec 10, 2025
vervex11
Fraudulent practices!

Honestly, I would give this company a zero if I could. I ordered a highly-priced fragrance that turned out to be awful. I tried to return it, expecting a refund, but their customer service was terrible. They made multiple excuses for not processing my refund, including false claims about my order being personalized. Now, they’ve stopped responding, and I’m left without both my product and my money. This is unacceptable!

1
Date of experience: Dec 08, 2025
choche253585
Fraudulent practices!

Honestly, I would give this company a zero if I could. I ordered a highly-priced fragrance that turned out to be awful. I tried to return it, expecting a refund, but their customer service was terrible. They made multiple excuses for not processing my refund, including false claims about my order being personalized. Now, they’ve stopped responding, and I’m left without both my product and my money. This is unacceptable!

1
Date of experience: Dec 08, 2025
Alfred Foster
Poor customer service

I ordered several perfumes, but the free samples were not included. After three emails requesting pictures and delivery information, I still didn't receive my gift wrapped. The products are lovely, but the service is unacceptable. Consider buying elsewhere.

1
Date of experience: Dec 08, 2025
Zachary Clark
Poor customer service

I ordered several perfumes, but the free samples were not included. After three emails requesting pictures and delivery information, I still didn't receive my gift wrapped. The products are lovely, but the service is unacceptable. Consider buying elsewhere.

1
Date of experience: Dec 08, 2025

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