Review Time
I find the responsiveness of this company absolutely appalling and the real joke is that their contact form on their website reads “unlike others, I reply” 😂.
I recently bought the acid heroes kit for my KP and upon delivery the scrub lid was faulty and its contents all through the bag, I couldn’t even close the lid to try and save some because it was completely broken. I have emailed them multiple times to see if I can be sent a replacement and I’ve also completed their ‘so called’ super responsive online form.. nothing but crickets. I won’t be buying from this company again and neither will my 3 sisters who also suffer with KP.
I find the responsiveness of this company absolutely appalling and the real joke is that their contact form on their website reads “unlike others, I reply” 😂.I recently bought the acid heroes kit for my KP and upon delivery the scrub lid was faulty and its contents all through the bag, I couldn’t even close the lid to try and save some because it was completely broken. I have emailed them multiple times to see if I can be sent a replacement and I’ve also completed their ‘so called’ super responsive online form.. nothing but crickets. I won’t be buying from this company again and neither will my 3 sisters who also suffer with KP.
I ordered a scrub package as a Christmas gift. Only to recieve an empty box?? They have ignored all of my emails and deleted my instagram comments, very disappointing paying $50 for a sealed empty box. And now I dont have time or money to get another Christmas gift. Less than 1 star !!!! Scam
They don’t even deserve 1 star. In line with other reviews they don’t respond to emails with information and tracking as requested and when you chase them they ignore the emails altogether.They have not delivered my order which I had already paid for and they don’t seem too bothered that their policy is to take customers money and not deliver items. Don’t use them they are not a legitimate company and have zero concern for their customers. I guess they can make their living and profit by keeping their own products and saving on delivery.You live and learn with dodgy legitimate looking on-line sites. Just glad I didn’t order multiple items.
I placed two orders but only one was received one. When I contacted customer service, I was told that one of the orders does not have tracking available. However, despite reaching out multiple times for an update or resolution, I haven’t received any further information.They just ignored the fact i have contacted the several times.
I only started using Frank Body on a whim while shopping around MECCA.I brought their Hyaluronic Acid Body Serum and I am so glad I did.It’s the first moisturizer that doesn’t leave a gross after-feeling. My skin looks and feels 10 times better with it.If the body serum was good, I can only imagine how good their other products are. Now I buy direct with Frank Body website which is easy to use and goes direct to them. I will definitely be a repeating customer!
Ive purchased a couple of items now - including the The Niacinamide Era Ki, the Hydrating Body Wash Hydrating Body Lotion and the Brightening Vitamin C Mask. I purchased them all directly via the website with the exception of a Hydrating Body Wash refill which I purchased from a Priceline store although it was a bit more expensive than online if I hadn't got it on sale. I really like all of these purchases. The packaging is easy to use, I never get mess anywhere. A little bit goes a long way so it definitly feels like there is good value for money. I have sensitive combination skin and I have never had an issue with allergy or bad reactions to these products. I think an important caveat is this is not a high end product, so the perfume tends to be a little 'cheap' smelling out of the bottle but it doesn't really have a strong scent once applied so in my opinion its a non-issue. Its also not a high-tech product so don't expect the type of feel would get with some of the more expensive products - this is clearly an affordable every day brand and suitably accessible for moderate budgets and I think attempting to compare this to say a Dermalogica product would be inappropriate. For every day use its nice, affordable and has good results.
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High performance body care that loves the skin you're in and gives immediate results.
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