Review Time
I am very dissatisfied with the service. I ordered three products but only received two, despite having paid in full. I have tried to contact them multiple times via email and their messaging platform but have received no response. The customer support is terrible, with no updates, explanations, refunds, or efforts to resolve their mistake. For a service that charges premium prices, one would expect at least basic communication and accountability. I will not be making any future purchases and strongly advise others to reconsider, as they seem unresponsive if issues arise.
I am very dissatisfied with the service provided. I ordered three items but only received two, despite paying in full. After multiple attempts to reach out via email and messaging, I've received no response. The customer service is extremely poor—no updates or explanations, and no refund or resolution for their mistake. For a company with high prices, I expected at least basic communication and responsibility. I will not be ordering again and strongly advise others to reconsider before making a purchase, as they seem unresponsive when issues arise.
Despite some negative reviews that worried me after placing my order, I was pleasantly surprised by my experience. I ordered an item on Sunday evening, and it arrived by Wednesday afternoon in excellent condition. I noticed a site-wide discount after my order and reached out to inquire if they would honor it. To my delight, they agreed and refunded the discount amount without hesitation. The fragrance itself is lovely, and I look forward to exploring more of their offerings.
This company has the worst customer service I have ever encountered. I've been trying to reach them for four days via email and messaging, but I've received no response. It's baffling how they can operate like this. If you want reliable customer service, I recommend avoiding this company altogether.
I placed an order and paid in full, but a week later, I received an email stating my order was canceled due to stock issues. Now, over a week later and after three emails inquiring about my refund, I've received no reply. I called them and reiterated my concerns, giving them a 24-hour deadline for my refund. If it’s not resolved, I will escalate the matter. I will not engage with this company again.
I've had very positive experiences overall. I've purchased from this company multiple times, and delivery has consistently been faster than expected, with all items well-packaged. The fragrances are of high quality, and they last exceptionally long on my skin. This company has become my go-to for fragrances, and I've found their team to be professional and generous.
I received the worst customer service ever! I placed an order on September 13th and was told to wait for dispatch. When Monday came, I received no tracking information, and they claimed my order was delivered on Saturday, but I have no proof of this. They provided a delivery confirmation with someone else's signature. I simply asked them to send the item properly; I'm not even requesting a refund. Now, they are ignoring my emails. This has been a terrible experience for a first-time customer.
I paid a premium for bottles that were clearly used and had missing liquid. I reached out for assistance in correcting this, either by sending what was missing or issuing a partial refund. Instead, they insisted I buy more bottles and might discount shipping costs on a second order. It's absurd to expect a customer to make another purchase to fix an error. The customer service was rude and unprofessional. Thankfully, I used a payment service that sided with me and issued a refund. Avoid this company at all costs.
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