Review Time
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
I ordered 6 packets of flooring but only received 5, which were mistakenly delivered to a nearby house. Despite numerous calls and emails to the company, I've received no response or explanation. I've had to purchase an extra pack from another provider since the floor layer is scheduled to fit before Christmas. Still waiting for a reply.
We needed a box of flooring to replace a few damaged strips from kitchen work. We found it in stock here at a fantastic price and minimal delivery cost compared to others. The ordering process was simple, and it arrived within a few days. Excellent!
I'm very satisfied with my order of flooring. Although it’s not installed yet, all boxes are in perfect condition, and the batch numbers match. The price was the best I found, and the ordering process was straightforward. I was kept updated throughout, and the delivery was smooth, thanks to a cheerful and helpful driver. Highly recommend this company!
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Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.See more
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