Review Time
No hard sales tactics. They ask what you’re after and budget and then go from there. Staff are friendly and are happy for you to test out machines, they have a lot on display to find what suits you. I didn’t feel rushed or pressured into making a decision and walked away with a new overlocker and coverstitch. I would happily recommend them to anyone novice or experienced to visit and purchase. I am now a happy little sewist with new toys.
Frank Nutt Kings Heath Branch. I bought a Jenome 6234XL overlocker from the Kings Heath branch two years ago to use at work, to make theatre costumes. I’ve been so delighted with it that this week I bought a second one to use at home. My husband went to the branch, but unfortunately they didn’t have the exact model in stock. Their solution was to organise free delivery of the overlocker to my home; I was amazed that it arrived the next day before 10am. A seamless, stress-free transaction and a company and branch I will continue to use in the future for my sewing needs. So much better, for me, than buying from Amazon.
Never fail to deliver excellent service. I have been a customer for ten years or so. I wouldn't even consider going anywhere else. Their prices are always very fair. All the staff are knowledgeable and are very customer focused. I had a problem today with one of my machines and took it to their shop on the off chance that someone might be able to help me.The engineer took time to come and have a quick look and knew straight away what the problem was and fixed it there and then. Thank you .
I bought a product from this company. The mnp did not give the tracking number and delivery date... I was at the doctor and did not have time to receive the goods... I was given a late number, tracking and delivery time. Now no one answers me. I don't know what to do.... Or let the money be returned or re-deliver the goods... I do not advise anyone to buy goods from this company... Natalja Jerjominova 5 Severn rd PE11 2JU spalding
Bought my v3 from frank nutt last year, delivered promptly. This year due to lots of use needed a small repair which was organised brilliantly and completed quickly. Had all my questions answered and been given great advice. Thankyou
My Janone sewing machine suddenly stopped working I tried everything to fix it but couldn't find what was causing it, I contact your shop in Kings Heath Birmingham and Lisa said bring it in. and when my partner got to the shop the reception and service was exceptional, I have dealt with your business for many years and I have and will always recommend you .
I spent several days on line searching retailers for a new sewing machine.I am an experienced sewer and love my machine which is, unfortunatelygetting elderly. Spares are difficult to locate. I have written THREE emails to Frank Nutt asking if they stock the £750.00plus machine whichI finally decided upon.NOT ONE SINGLE REPLY/RESPONSE. An appalling attitude. They have completely ignored my emails. I shall look for another retailer with an acceptable level of Customer Service.
My sewing machine, bought 18 months ago from Frank Nutt, had stopped cutting threads and was generally ‘gummed up’ . I rang and was told to bring the machine in the next day. This I duly did and it was seen to straight away by the engineer. After 20 mins it had been cleared of all the ‘fluff’, a new cutter installed and a new little ‘fuzzy’ bit put in which apparently guides the thread to the cutter. I now have a machine as good as new - an excellent after sales service. Thank you.
I bought my sewing machine from Frank Nutt in 2017. I have been delighted with it and the service I received when I bought it.Today while sewing, I took the face plate off and had trouble putting it back. I rang the shop and was told I could bring it in. The service was amazing.I didn’t have to wait at all, the plate was put back in seconds and there was no charge. A wonderful service and a great shop to buy sewing machines from .
From my first telephone enquiry onwards, I was impressed by the friendly, knowledgeable and helpful staff members. Having bought from Frank Nutt before, I knew this was likely to be the case. On this occasion, I wanted to upgrade to an air threading overlocker. I was talked through the pros and cons of different models and, once I had narrowed it down to two options, I was able to visit the shop and try the machines. I am really happy in my purchase and confident that the choice I made was the right model to suit my needs. Thank you all :)
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Frank Nutt Sewing Machines stock a range of sewing machines from some of the biggest brands in the industry including Brother, Bernina, Singer and Janome amongst others. Buy sewing machines, overlockers, Horn cabinets and machine accessories online. We...
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