Review Time
Fraserway is our go to company for RV rentals. We have used them for years and promote them to all who will listen. Honest straightforward information and service. If there is a deal to be had your representative will let you know. The rigs are first class. We have only had one issue and it was caused by us not the rig or the company. All the best with the new Quebec venture. Allan and Angela
Hello Justin,I thought I would pass along my experience with your department at Fraserway. I have dealt with FW twice in the last year, and both experiences were subpar (unfortunately).I own an Earthcruiser FXX that has a Carefree Awning that was not working. We made an appointment to have the awning repaired, as you are listed as a dealer. We brought in the truck on June 9th and were told that it would take about a week to 10 days. That was continually pushed until we picked it up on July 2nd. We did not mind as we did not have immediate plans for the truck. What I did mind was that only half the work was completed - the motor was replaced, but the arms that extend out were stuck. I asked to have those pulled out before we left, but the mechanic refused to do it.We took the truck across Canada, and on that trip ended up in a couple of rainstorms. That was when we found out that our truck had a new leak somewhere in the roof. The only thing that had changed was the work that was done by Fraserway. I decided to bring it back to see if it could be dealt with.I sent direct emails to the women that I had dealt with the first time (Leah and Madison in early October) and received no replies. I then tried the general webpage "contact us" on Oct 17th and tried again, but nothing. I ended up phoning and made an appointment with Keenan. In the beginning, he was great. I explained the situation and dropped the vehicle off on October 25th, 2025. I was told a week or 2, and it would be ready. The idea was to identify the leak and if it was a consequence of the awning repair...or not to get it fixed. I was told it would be ready on Nov 7th - I wasn't. My wife and I had plans for the truck later in November, and I needed the repair done. Finally, I was told Nov 14th it would be done and to call on the 17th to arrange picking it up. I called Monday morning and made sure that it was ready, and due to my wife being out of town, made arrangements to get dropped off. I showed up, the truck was brought around, and I was going through the work order to pay. I was instantly confused because beside each of the jobs that I had agreed to have done, there was a zero in the hours worked. After some back and forth it was realized that nothing had been done - zero! I will summarize - I waited nearly a month to have zero work done on the truck and was told to that it was ready. To top it off, I had been dropped off and had no way home. Needless to say, I was extremely angry and after being told that a mechanic would be pulled off another job and work would start immediately, I walked over to Tim Hortons. After sitting at Timmy's for a bit, I realized that whatever caulking was being used there, is no way it would dry in 2 hours, and it was pouring rain out. I called the service department, confirmed this to be true, and asked if they could send a cab so I could get home in Mission. I was told to grab an Uber, keep the receipt, and I would be reimbursed when I came and got the truck in 48 hours. I was not able to make it back out until Saturday, Nov 22. I had to deal with a very sullen Keenan, who refused to pay for my Uber fare as I received 5.5 hours of work on the truck and was only being charged for 1. There was no one to show me what had been done in that 5.5 hours and after going up on the roof and inspecting the house, I saw no new caulking or work of any sort done. I was not going to argue with him. I grabbed my truck and left.To add insult to injury, we headed out to Tofino the following day, and the leak is still there.Very unimpressed, RichSince I wrote this email, I have spoken to the service manager, Justin, who made a bunch of excuses. I am still waiting for a reply email that I sent him on Dec 29th. He asked me to bring the truck in. I responded with "what are you going to do for us as the first 2 experiences were not exactly positive". I still have not heard anything.
We sold our RV to Fraswerway Rv in Kelowna to the manager Chris Cylne. We dropped off the keys on October 19, 2025 and they received our transfer paperwork on October 30. We sent them also the wire transfer information on that date to credit us. We have called him and left text messages to him numerous times and no response. Occasionally he would respond and say he sent in the wire transfer the day before. (November 4). We still had not received anything so I called the Abbotsford Dealership to get this going. I explained that we needed the money and we were told it was already done. Unfortunately it was not. I spoke with the manager there and he said he would personally get it done. It is now November 14, (2 weeks later) and I still have not received my money owed to me. Do not deal with this company at all. They do not communicate properly with you nor give you the money that is rightfully due to you. Very questionable business practices and unprofessional managers.
Shuttle Service Pickup = 5 StarsDemonstration and Instruction on Pickup = 5 StarsCleanliness of vehicle = 5 StarsVehicle had only 31,000 Km on the Clock, ran like a Swiss Watch.Shuttle service on Return = 5 StarsExtremely well delivered Customer Service and in my opinion overall value for money was excellent.
One of the best Rental Stations in North America I have been visiting. Only the pick up shuttle stuck in traffic but with Uber no problem. Very welcome was Thomas from Germany who took our rental back. Good to know, they have a shelf for goods which left over and save us at least 50$ for the first shopping and you don't have to throw away anything.
We picked up our motorhome from Whitehorse and returned it in Vancouver (Delta). They whole process went smoothly. The unit was in great condition at pickup, and everything worked quite nicely. The staff I dealt with was friendly and helpful.
Fraserway is our go to company for RV rentals. We have used them for years and promote them to all who will listen. Honest straightforward information and service. If there is a deal to be had your representative will let you know. The rigs are first class. We have only had one issue and it was caused by us not the rig or the company. All the best with the new Quebec venture. Allan and Angela
Rent RVs over 4 years. Always been served greatly by Fraserway RV, being from there Calgary, Yellowknife or Vancouver locations. Appreciated there Truck Campers and Class-C mediums. All vehicles are new, from the year model. They offer 3 levels of insurance coverage to suite our risk tolerance. Over the last 6 years, locations expenses have increased a lot (it has double cost).
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