Review Time
I worked with Megan Silver at freemodel to do an extensive remodel of a 1-bedroom condo. Megan is a delight to work with. Her design sense is impeccable, her project management is reliable and a relief, her contractor is really good. The condo came out gorgeous. Plus, she makes it fun!
I cannot say enough good things about Sarah S., the Senior Project Delivery Manager at FreeModel! From the moment she reached out, she went above and beyond to ensure my warranty was honored. Her professionalism, attention to detail, and dedication to resolving my issue were truly exceptional. Sarah didn’t just stop at the basics—she took the time to follow up, advocate on my behalf, and make sure every detail was handled perfectly. She made what could have been a stressful situation completely seamless and even enjoyable. It’s rare to encounter someone as committed to customer satisfaction as Sarah. Thank you for your outstanding service—I’m so grateful for everything you did!
I had the pleasure of working with Debbie Lewis on the remodel of 327 Wilkes Cir in Santa Cruz CA and I am impressed with her professionalism, creativity and attention to detail. Debbie took time to understand the client's preferences, offered suggestions and delivered results that exceeded our expectations. Her dedication to excellence and customer satisfaction is unparalleled.
Avoid at all costs. This was the worst renovation experience ever.The project was supposed to take 60 days and took about 9 months with consistent and unnecessary delays.The materials/finishes chosen by Freemodel or their designer were the absolute cheapest and ugliest possible, yet the project cost probably double what it would cost if working directly with a general contractor.My client had to spend an additional $25,000 out of pocket to redo the unacceptable work and to complete the items that were left out of the proposal.$11,000 for design work that was worth pretty much nothing. I had to step in and start replacing light fixtures, doors, etc... because what they chose was ugly and cheap or not provided.Freemodel tried to add items to change orders that were contained in the original contract. They claimed a different interpretation of the contract. I honestly believe that the items that they omitted or intended to omit from the contract borders on fraud.This is not a turn-key service as it is advertised. I am strongly considering taking legal action.
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