freemodel.com

4.6
4.6 Based on 60 reviews

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Average Rating

4.6

/
5

60 Reviews

5 Star
87%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Lindy
Melissa was fantastic!

Melissa was fantastic!

5
Date of experience: Mar 31, 2025
Linda
So glad I got to work with freemodel!

I worked with Megan Silver at freemodel to do an extensive remodel of a 1-bedroom condo. Megan is a delight to work with. Her design sense is impeccable, her project management is reliable and a relief, her contractor is really good. The condo came out gorgeous. Plus, she makes it fun!

5
Date of experience: Jan 10, 2025
Jared
Major Shout Out To Sarah S. At FreeModel!

I cannot say enough good things about Sarah S., the Senior Project Delivery Manager at FreeModel! From the moment she reached out, she went above and beyond to ensure my warranty was honored. Her professionalism, attention to detail, and dedication to resolving my issue were truly exceptional. Sarah didn’t just stop at the basics—she took the time to follow up, advocate on my behalf, and make sure every detail was handled perfectly. She made what could have been a stressful situation completely seamless and even enjoyable. It’s rare to encounter someone as committed to customer satisfaction as Sarah. Thank you for your outstanding service—I’m so grateful for everything you did!

5
Date of experience: Dec 18, 2024
Pat McElroy
It was completed on time

It was completed on time. Kristina Shelton was wonderful as the project manager. The cost of the project was as contracted.

5
Date of experience: Dec 02, 2024
Marite Dufour
Review for 327 Wilkes Circle - Debbie Lewis

I had the pleasure of working with Debbie Lewis on the remodel of 327 Wilkes Cir in Santa Cruz CA and I am impressed with her professionalism, creativity and attention to detail. Debbie took time to understand the client's preferences, offered suggestions and delivered results that exceeded our expectations. Her dedication to excellence and customer satisfaction is unparalleled.

5
Date of experience: Nov 08, 2024
Derek
Freemodel offers excellent guidance…

Freemodel offers excellent guidance with renovation to help client increase value when selling their home. I highly recommend having them as part of your team!

5
Date of experience: Nov 07, 2024
Thomas Gibson
What a great experience!

Freemodel completed all tasks asked of the property and went under contract rapidly.

5
Date of experience: Oct 29, 2024
Patrick
Simply the best.

Simply the best.

5
Date of experience: Oct 29, 2024
Ann Kraase
Love Freemodel

The care that Maria took to make sure everything was done correctly.

5
Date of experience: Sep 25, 2024
Eitan Gontovnik
Avoid at all costs

Avoid at all costs. This was the worst renovation experience ever.The project was supposed to take 60 days and took about 9 months with consistent and unnecessary delays.The materials/finishes chosen by Freemodel or their designer were the absolute cheapest and ugliest possible, yet the project cost probably double what it would cost if working directly with a general contractor.My client had to spend an additional $25,000 out of pocket to redo the unacceptable work and to complete the items that were left out of the proposal.$11,000 for design work that was worth pretty much nothing. I had to step in and start replacing light fixtures, doors, etc... because what they chose was ugly and cheap or not provided.Freemodel tried to add items to change orders that were contained in the original contract. They claimed a different interpretation of the contract. I honestly believe that the items that they omitted or intended to omit from the contract borders on fraud.This is not a turn-key service as it is advertised. I am strongly considering taking legal action.

1
Date of experience: Sep 11, 2024

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