Review Time
I was once a satisfied customer, but eventually discovered how the low prices were achieved. Due to misleading information, I ended up with a painful bill as a student; money I will never recover for services I did not receive. Legally, the company may be right, but the situation arose from misleading and inadequate customer service, leaving me feeling deceived. Additionally, I received frequent unsolicited calls that resulted in unwanted offers despite my clear refusals.
I was on a monthly cancellable then I accidentally signed up for a 2 year contract (they send you misleading sales material but that part was ultimately my fault), however this provider has so many hidden fees. Even to swap your e-sim to a new phone you need to pay. I wish I'd never signed up with them and do not recommend.
Online Portal sucks, it took more than one week to get the sim card running, they only accept SEPA payments and it takes ages because you have to download, sign, send via email and wait a week for a response to be able to top up your balance. STAY AWAY.
They are scam , dont register for their service. I am going to report them for fraud and get help for customer protection agencies.I registered once for pre paid 1 Euro plan, not a post paid one, used it a week and cancelled it.Now i got 2 letters from 2 collections agencies for amounts of 70 Euro and 250 Euro
I reactivated my tariff one day before returning from vacation, but since then I have had no internet for 6 days. At the airport, I couldn’t even use navigation. Customer service admitted there is a system issue, but nothing has been fixed. Meanwhile, €1 is being deducted every day. In 2025, I am left without internet and without proper support – a very frustrating and unacceptable experience.
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freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.See more
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