Review Time
I cannot get any support in English. I cancelled the contract within 15 days but i realized that I am still paying the full amount. There is no way that I can reachout to an english speaking person. I want my contract to be canceled, and all the paid amount to be returned.
I am a new Freenet-internet customer and so far the experience was pretty bad. One month passed since i signed the contract and paid 35 euro for the month of January of dsl offer for internet. On 22 January they gave me the appointment to install the dsl internet. The technician came saw the main phone box in the building, talked to the building manager who was on site and told him he needs to put a cable from the main socket to my apartment and went away saying he can’t wait and they will let me know for a second appointment and made me sign something i didn’t understand what. Meanwhile the building manager installed immediately the same day the needed cable while i tried to reach to anyone from freenet inexistent customer support bu phone , chat , emails. It seems this company has no customer support??? I will wait a few more days then i will cut the sepa payment and will ask to end the contract for their cause as they don’t answer, don’t inform and one has to pay and be left to hang like a usless hanger. Are your customers just paying hangers? I am not one so few more days and my lawyer will write you a nice letter to ask damage also, as i work from home and i don’t have your service nor any contact with or from your customer support and one month has passed from the start of the contract! Ridiculous!
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freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.See more
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