Review Time
The service repeatedly contacts you from various numbers to present supposedly 'great' offers. Following these calls, you receive a lengthy contract filled with items you clearly declined, leaving you without proof since all communication occurs via phone. Each time you try to correct these mistakes, the solutions proposed lead to higher deductions from your account. Cancelling your contract involves navigating a frustrating series of calls across different departments, often resulting in failed attempts due to the lack of written proof of your cancellation. They seem to deliberately avoid any written communication that could support your claims. Quite an untrustworthy organization!
The company inundates you with calls from various numbers, promoting what they claim are 'great' deals. The next day, you receive a lengthy contract filled with items you explicitly declined, yet you cannot provide proof since communication is only via phone calls. Each time you attempt to correct these errors, the 'solutions' offered only increase the deductions from your account. Cancelling your contract involves a frustrating series of calls across multiple departments, and often fails due to the absence of written proof of your cancellation. Unfortunately, they seem to intentionally avoid any written communication that could back up your claims. Quite a questionable organization!
Terrible customer service. I called twice today for assistance with an eSim, and the first representative spoke so quickly that it felt like a scam. Despite my repeated 'no' responses, a new order was somehow added to my account. When I called back for clarification, the second representative claimed they couldn't assist without verification, which also failed the first time. It seems they can add unauthorized charges without verification but can't remove them. After being cut off for exceeding 20 minutes, I grew frustrated. Be cautious, as any issues will likely go unresolved, leading me to cancel my contract and avoid their services in the future.
I typically avoid writing negative reviews, believing mistakes happen, but this experience has pushed me to my limit. My time with the company has been draining. While living abroad, I spoke with an operator in English about terminating my contract, and I was assured everything was resolved. Months later, unexpected payments appeared as if my contract was still active. Despite my repeated emails and calls, I received threats of legal action instead of clarity. Speaking English often resulted in dropped calls, and I felt dismissed as a customer. Four months after leaving, I am still entangled in this mess, being billed for something I was assured was closed. This experience has revealed a serious lack of responsibility and respect from the company.
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freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.See more
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