Review Time
I contacted Freenet customer service to extend my contract. I was able to reach customer service quickly, and everything seemed to be in order. I renewed my contract and ordered two additional family cards. However, I found it strange that their best offer was only available to new customers, not existing ones. In any case, I completed my order, which was orally confirmed by the Freenet employee. I quickly received a confirmation email about the contract extension, but not about the family cards. I called, and I was told that the confirmation for the family cards would be sent via email within a few hours. After waiting 24 hours, I still had not received anything. When I called again, an automated voice told me that I could extend my contract, but then the connection was cut off. I tried again with the same result. It seems that, for some reason, Freenet customer service has blocked my phone number. In my opinion, this is not how customers should be treated. It's the usual problem. When a contract needs to be extended, customer service promises everything, but these promises are not kept. As a customer, I would appreciate more reliability. Finally, I ordered two family cards online without contacting customer service. I hope everything goes well.
I was first was annoyed why no one has informed me about this extra money 3,99€ I am supposed to pay every month.Like waking up, and you find your money deducted, it's very disgusting. But a colleague was very friendly, helpful and put my request of ending this service into consideration. I would request freenet to only work upon some technical issues with Internet, especially evening times. ALSO inform fully how much we're supposed to pay in advance, instead of after 2 weeks, you receive a bill, after other 2 weeks , another bill. I really don't understand this. I am new, I need to learn everything, how everything works with Internet so that I can recommend other people. Otherwise, the team members know exactly what they are doing. I give you flowers.Lillian Akiiki Natukunda
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freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.See more
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