Review Time
I have generally had a good experience using this fresh prep delivery service. The meals are usually tasty, convenient, and make cooking at home much easier, especially on busy days. I appreciate the variety of recipes and the freshness of most ingredients. When everything is included and prepared properly, the meals can be excellent and feel like good value for money.However, there have been times when key ingredients were missing from my order, which affected the quality of the meal. For example, one dish could not be prepared as intended because an important ingredient was left out. This was disappointing, especially since the recipe depended on it. When this happens, it lowers the overall experience and makes the meal feel incomplete.However i did write to inform and in return was compensated with a small reduction Suggestions for improvement:Improve quality control to ensure all ingredients are packed correctly and more importantly fresh before delivery.Add a final checklist or scan system so missing items are caught before orders go out.I feel its important to add ,Whats working well is the fast and clear customer support when issues occur.Offer fair compensation or credits when an ingredient is missing, as this shows accountability and care for the customer.Overall, I enjoy the concept and the meals, and love spicy food I would never have tried some of these dishes if it was not for Fresh prep and feel its the right direction for a healthy life style for my family .I would continue using the service if consistency improves. With better order accuracy and stronger quality checks, this company could provide an excellent and reliable food delivery experience.
I’m used to Factor Meals with Hello Fresh. I cancelled with them because their delivery service was absolutely terrible. I will say though that not one of the factor meals I had was disappointing. I find Fresh Prep meals too spicy. I find the chicken quality and smell is gross. I find a lot of the flavours and smells are Indian Cuisine vibes, which I am not a huge fan of. Sometimes the chicken smells and tastes like it was cooked with fish. I am not giving up but I have not been overly impressed. I would like more pasta vegetarian options.
I have now had four orders delivered and two have been wrong. The most recent had chicken past its BBD and packaging that looked to be tampered with...I call FP four times, four times they said they would call me back, never happened...also sent an email no response so far...very disappointing, especially with the possible food safety issue
food quality is from good to great, with lots of variety and changes in menu. I like the reminders of the upcoming delivery date and text notification just before the delivery arrives. The containers for the fresh ingredients are great, all returned for reuse. Super easy to follow recipes. Really happy I have this service.
We are really enjoying the freshness and quality of ingredients. The sauses are amazing!! Instructions are easy to follow and its very convenient to have everything you need in one handy space. No waste and portions are spot on. The vareity of offerings is also diverse and we are eager to try new things that we may never have tried before.
I’ve genuinely had a great experience with Fresh Prep. I’ve liked every single meal so far, and they’re all super easy to throw together. Not wasting produce anymore has been a huge win for me, and cleanup is way easier than when I cook everything from scratch.The only real feedback I have is around protein. I’d love to see more options to add extra protein, and it would be great if the spice blends or any ingredients that go specifically with the protein were portioned to match when you add more.I’d also really appreciate a Sunday delivery option. That’s usually when I do my meal prep for the week, and I often pack a serving of Fresh Prep for lunch the next day, so that timing would make things even smoother.Overall though, I’m really happy with the service and plan to keep ordering.
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