Review Time
Extremely disappointing support and a challenging website. When attempting to reach out, you are met with an automated system that offers no choices, only a voice stating it cannot assist with your call. I would advise against using this platform. It takes hours for them to respond. They are inflexible regarding refunds. I tried to cancel my order before it was shipped, but it was impossible. They only respond after shipping, stating that a shipped order cannot be canceled. This feels very misleading.
The customer support is extremely disappointing, and the website is challenging to navigate. When I reached out, I encountered an automated system that provided no options, just a voice stating it couldn't assist. I wouldn't recommend using this site. It takes hours for them to respond. Their policies are unreasonable regarding refunds. I attempted to cancel my order before it was shipped, but it proved impossible. They only respond after shipping, claiming they cannot cancel at that stage. Very misleading.
I strongly advise against purchasing from this seller. They refuse to issue refunds and you cannot cancel your subscription. The contact information provided seems to be false. A representative emailed me claiming to have canceled my subscription, but none of the details matched up, including the name, address, and subscription amount.
I ordered a package of cacao to try, and I am genuinely disappointed—not because of the product itself, but due to the fact that after more than four weeks, I still have not received it. The delay is truly ridiculous. I am 100% disappointed.
I am receiving two different types of products: one bag of cocoa crumbles and another with large chunks. I receive no notification before being charged for an incoming shipment. It feels like I'm getting too many orders each month. Now, I'm trying to cancel my subscription but can't find a way to do so! I’ve sent multiple emails asking for cancellation, but have had no success. I might have to report my card lost to stop them from charging me for unwanted products!
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