Review Time
I bought a Fucare Libra 750w in 2023 bc i moved and my dog walking business of 17 years starts across town. It was great for 3 mos. First the brakes suck. I had to replace them maybe 8 times since buying it. I ended up installing a Hydrolic system which helped a little. Brakes are a normal issue with e bikes. The problem is THEY DON’T ANSWER PHONE, EMAIL or CHAT. Since i use bike for work i just had to goto a bike shop and take the loss bc i don’t have time to wait for a call that wont come. Also- two weeks ago my display wouldn’t power on when i was leaving for work. I took it into my shop and they won’t touch the electronics bc they don’t have any of the parts that are compatible bc Fucare is all Chinese insides and that’s fine but because Fucare doesn’t answer messaging i had to figure it out myself. In talking with an e bike mechanic, he was able to deduce that it’s the controller, Display and wiring harness. Great! I’ll just order on site. Yay! No. Fucare only has display for sale. I was able to see the type of controller on the site schematics of the bike. So i tried to get it thru other means. I found similar but not quite and my e bike mechanic said i really need to get everything from the manufacture bc the language of the electronics has to match. I finally left a threatening messsge that I’d call the BBB and magically they called me back. Except the guy said the reason it’s not on the site is bc i have to order it directly from him. He asked for my info and then credit card. I first asked “how much is it”? He asked me “how much did you see it for online”? I lied and said i never re saw the price. Then he said “for you i give discount and the more than doubled the price”. Call me crazy but at this point i don’t trust these guys at all and i certainly doubt they care about matching my controller to my bike. The bike is great until you have problems. Unfortunately I’m going to be out over $3000 bc at this point i need to just get a new bike. Even if it gets fixed, I’ll have to go thru this whenever there’s an issue. It’s not worth it. I don’t even know if its worth selling. Prolly not. Fucare sucks so bad. Also i paid for an extended Warranty. Oh and the mechanic said even if we get all the parts, if they didn’t get the correct controller that it could take hours to fix the issue at $100/hr creating an extremely expensive situation. I just need transportation now. Don’t waste your money like i did.
Hi i want to say right out of the box, not even been able to write it since I got it 3 days ago. I got the gemini x sport dual motor ebike when I went to put the front wheel on the bike, the axle did not fit in the bike fork contact Customer Care. We've got a response that seemed generic, and did it. Make any sense, because the answer did not fix my problem, and also I did not get the front Fender in the box. I've been trying to get a hold of them for him about three days now and only one response from the first message and tried to call them and it just hangs it self up with out a ring but from what I see from the rest of the bike it looks built really good I can tell better if I was abel to ride it
I've been having black out seizures the last three years now! My helmet gives me life.As a factory trained Harley Davidson Technician these ebikes are awesome. I've even been in a few humdingers on my first Gemini.My new sport 2wd is awesome in the snow.Now that my seizures are under control I can't get enough of these machines.I feel like they are easy to work on.Fun to ride.Great transportation.And backed by a great group of honest, knowledgeable, loving, hard working employees!You all make us smile.I love you all Gregory Fought
Purchased a new charger for my bike as I lost mine and received only half the charger in the box. Have tried reaching out via every form of customer service they have with no response at all.Their phone number goes straight to voicemail and the voicemail box is full so you can't leave a message.No answer via email and no answer via the " Live chat " If I don't receive an answer and a new charger promptly I Will be preforming a charge back on my card and reporting the company to the FTC for scamming customers.
My husband and I got 2 Fucare Libra’s in the yellow , there was a issue with the delivery (Black Friday purchase) once Fucare was aware of the issue they were extremely helpful and they went out of their way to fix the problem. I appreciated that they were kind , compassionate and supportive and they sent us phoneMounts for the problem and they certainly did not have to the shipping issue was not their fault it was the shipping company. I was treated like a Person and much like apart of the Fucare Family and when the bikes arrived they were packaged extremely well nothing had shifted in the boxes, set up was easy, installing of accessories was easy and the Ride for the 1st time was fantastic!! Every time I step out of the house with my Yellow Fucare Libra’s I get compliments from everyone our E-Bikes are the talk of the Beach where we live constantly being ask where they can get one! Of course living at the beach they are one the Beach in thick, deep lose sand that often makes it difficult to near impossible to ride on not this E-Bike it has been the most stable and reliable ride on the Beach I rarely have to lower my legs to maintain balance and keep from falling I can peddle in the sand with ease!
Have a glitchy display on my Gemini-x ebike which they sent out a replacement for. They are quick to respond and help you figure out any issues you have as best they can. There was some kind of issue with the shipping of the replacement display but an email later on cleared it up with another one shipped out. Sounds like fedex lost the first one so I can't blame Fucare for that.
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Your Ride, Our Full Care. Fucare strives to provide the best value and affordable electric bikes for riders of all levels. Buy your first e-bike with confidence, featuring a 1-year warranty and a 30-day trial period.
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