Review Time
NOt a year into owning my Fucare Taurus it stopped running. Sent pics and videos of the issue, they said I needed a new clutch. Ordered it from them, had it replaced by a professional e-bike shop, however it was not the clutch. Facade customer service said it must be the motor then. Gave them the motor number and was told they don't make that motor anymore. There's nothing they can do. They had no other recommendations for a place or motor replacement. 1 star because what's the point of buying a bike that you can't get parts for..plus communication time is poor with often days to await any reply.
NOt a year into owning my Fucare Taurus it stopped running. Sent pics and videos of the issue, they said I needed a new clutch. Ordered it from them, had it replaced by a professional e-bike shop, however it was not the clutch. Facade customer service said it must be the motor then. Gave them the motor number and was told they don't make that motor anymore. There's nothing they can do. They had no other recommendations for a place or motor replacement. 1 star because what's the point of buying a bike that you can't get parts for..plus communication time is poor with often days to await any reply.
WE DO NOT RECOMMEND BUYING FUCARE E-BIKES At 2146 kilometres the hub motor on my Fucare Libra failed. It is very disappointing that at a cost of $2400 CAD and after only two years a $500 repair is needed.We purchased two of these bikes and have mostly ridden the same distance and terrain and in the same conditions. Only one motor has failed and therefore it appears it was faulty. Research on e-bike motors indicates we should reasonably expect several years of service from the motor if treated well. For many riders, hitting 10,000–15,000 miles over 3 to 5 years is quite realistic. If you're riding softer terrain, helping the motor with pedalling, and keeping it clean and dry, you might even get 5–10 years out of it. Our bikes are very well looked after: we use pedal assist always, they are covered when not in use, given annual maintenance, and any issues taken care of as soon as they arise. A two-year life span at only 2146 km is not acceptable.We respectfully asked Fucare to cover the cost of the motor ($300) while we covered the cost of repair ($200). To note, you need to plan for a 3-4 week wait for parts to come from China. After providing proof of purchase as requested they never bothered to reply any further.I do not recommend buying anything from Fucare. They do not honour their product.
Absolutely zero customer service. Website states they have 24/7 support. Totally ridiculous statement. I called customer support line 4 times - no response. Sent 5 emails to the support line - no response. Took my money right away of course. DO NOT BUY from this scam operation!
UNACCEPTABLE SAFETY FAILURE – Frame broke while carrying my 3-year-old daughter!The frame of my Fucare Gemini X e-bike snapped at a welded joint near the rear rack — while I was riding with my 3-year-old daughter (13 kg). This is a serious safety hazard. I had issues with this bike from the very beginning, but at least customer service used to be responsive. Now, they are completely ignoring me.This kind of failure should NEVER happen under normal use. It clearly points to poor build quality or a manufacturing defect. It could have caused a serious accident.If you care about your safety or your children’s, think twice before trusting this brand.
I've purchase three of these bikes. 3 of the 6 batteries died within three months. I contacted support and it's a dead end. Phone number goes to voice mail which is never returned. Chats take 2 days for responses and ultimately, when we get close to resolution, they stop responding. Do Not Buy. New batteries are $500, so two batteries for the gemini cost about as much as the bike does and who knows how long those will last. DO NOT BUY!
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Your Ride, Our Full Care. Fucare strives to provide the best value and affordable electric bikes for riders of all levels. Buy your first e-bike with confidence, featuring a 1-year warranty and a 30-day trial period.
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