Review Time
Working with Curtis was so refreshing! He is so kind and really took the time to explain everything. I love that he did not rush me as well. I wanted to hear directly from the clinics that the financing would be accepted and he was completely understanding. I am very excited for this opportunity to start our family.
This review is for the application process. Curtis was wonderful to work with! He quickly helped secure our loan with minimal stress. Curtis was very personable, knowledgeable and supportive. I hope the experience with FF reflects the same level of quality and care as he showed. Thanks!
The team has shown remarkable kindness, attentiveness, and efficiency. They coordinate directly with our clinic to manage payments, allowing me to worry very little. I can’t emphasize enough how much stress has been lifted by collaborating with them!
Curtis made our infertility journey much easier. His care represented a beacon of hope. He was professional, going above and beyond during our onboarding. When we faced challenges, he provided outstanding support, making this painful process smoother. He is a valuable asset to the service, helping families like ours realize their dreams of parenthood. Thank you, Curtis, for your goodness, patience, and hope!
We collaborated with a representative who was truly exceptional! He thoroughly explained everything about the service and the process. What we appreciated most was that he allowed us time to absorb everything before moving forward. His support at every step was invaluable and has brought us closer to our goal of starting a family.
This was my second experience with the service for a fertility loan. The first experience was smooth with no complaints. Unfortunately, this time has been a major letdown. I was approved easily, but everything went downhill afterward. I received instructions for fund disbursement to my clinic, and was advised to use a specific pharmacy for my medications, with part of my loan allocated for that. Despite following the instructions exactly, it took three weeks and numerous calls to finally get my funds. I had to ask my clinic to pause payments due to the delays. Each time I called, I was given excuses and little help, adding stress to an already difficult situation. My clinic assured me they were requesting the funds, but they were not received. Eventually, after being very persistent, I was informed that an email I needed to sign had 'not gone through.' I was never told I needed to sign anything else, which added to the confusion. Once I signed the resent email, my funds were disbursed five days later. However, when I called to order my medications, the pharmacy said they had received no funds. After contacting the service again, they refused to acknowledge their mistake regarding the pharmacy funds. They stated that since the funds were already disbursed to my clinic, there was nothing they could do, except suggest I take out another loan! Now, I have to pay for my medications out of pocket, which I can't afford. I am incredibly frustrated and will not use this service again. Instead of easing my fertility journey, they have only added confusion and stress. I recommend seeking a regular personal loan for more control over your funds.
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Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.
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